Verónica Nicole Palma Nájera
Orlando
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to handle diverse tasks and resolve issues efficiently. Seeking to transition into new field, leveraging these transferable skills for impactful contributions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lifeguard
Travel + Leisure Co.
04.2024 - Current
- Customer Service
- Report problems about the pool stuff
- Help with the activities of the resort
- Explain about the new machines in the resort
- Solution problems about the pools stuff
- Recip and solution of complain with the guest
Lifeguard
One Stop Aquatic Safety LLC
08.2024 - 01.2025
- CPR and Aid certification
- Controlling the pool
- Costumer service
Pool Attendant
Clean Tec Outsourcing
03.2023 - 04.2024
- Costumers Services
- Resolve the issues
- Explain the rules of the pool
- Information about the resort
Cashier
SUPER POLLO
12.2022 - 02.2023
- Customer Service
- Sell
- Knowledge of POS
- Answer the call to delivery service
- Phone etiquette
MUSEO DEL PASILLO ECUATORIANO
01.2018 - 12.2019
- Guide international and national tourist
- Tourist and music students reception
- Support in musical and artistic events
Education
English
NEW YORL LENGUAGE CENTER
Queens, NY11.2023
Hotel and Tourism Administration -
INSTITUTO TECNOLOGICO SUPERIOR RMIÑAHUI
Quito, Ecuador03.2021
Skills
- Costumer Services
- Interpersonal Comunication
- Knowledge about POS
- Cash Handling
- Knowledge about Hospitality
- CPR & AED Certification
- Phone Etiquette
Personal Information
Date of Birth: 07/08/97
Certification
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Lifeguard
One Stop Aquatic Safety LLC
08.2024 - 01.2025
Lifeguard
Travel + Leisure Co.
04.2024 - Current
Pool Attendant
Clean Tec Outsourcing
03.2023 - 04.2024
Cashier
SUPER POLLO
12.2022 - 02.2023
MUSEO DEL PASILLO ECUATORIANO
01.2018 - 12.2019
Hotel and Tourism Administration -
INSTITUTO TECNOLOGICO SUPERIOR RMIÑAHUI
English
NEW YORL LENGUAGE CENTER
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