Shift supervisor with shelter operations experience, supporting client intake, wellness checks, daily safety routines, and compliance with DHS rules and procedures. Known for steady communication, calm de-escalation, reliable shift coverage, and support for residential aide training in fast-paced residential settings.
Work History
Behavior Technician
7 Months
Kids First Services | Monsey, New York | 03.2026 - Current
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Worked as part of collaborative team to address changing needs of children and families.
Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
Developed and implemented reinforcement systems to encourage positive behaviors.
Shift Supervisor
3 Years 9 Months
VIP Community Services | Brooklyn, New York | 01.2022 - 10.2025
Oversaw daily operations to ensure adherence to safety protocols and service standards.
De-escalated conflicts between residents in the facility.
Assisted in training residential aides to enhance service quality.
Facilitated client intakes upon arrival to ensure smooth transition into services.
Completed wellness checks on each floor.
Followed DHS rules, policies, and procedures.
Shift Supervisor
7 Years 5 Months
Housing Bridge | Arverne, New York | 07.2014 - 12.2021
Supervised and trained staff of five or more residential aides, enhancing team effectiveness and service delivery.
Monitored facility operations to maintain a safe, clean environment for clients.
Collaborated with program director and director of social services to ensure quality client services and compliance with policies and regulations.
Provided counseling during crisis situations in the absence of social services staff
Conducted monthly fire drills
Understanding fire safety protocols and procedures and other emergency procedures.
Utilized CARES system to document incidents accurately documenting incident reports, checking in families into facility
Generating the nightly roster on a daily basis
Perform all other duties assigned by Program Director
Residential Staff
9 Months
Adalex Inc. | 08.2013 - 05.2014
Managed business residential operations, ensuring smooth daily functions and resident satisfaction.
Monitored compliance with facility rules and regulations
Performed front desk duties including answering and transferring calls, signing in/out clients, updating shift reports, and maintaining a security logbook with chronological entries.
Provided general maintenance to facility; including sweeping and mopping, trash removal and bathroom services
Accepted and distributed mail for all residents
Home/Child Care Provider
9 Years
Self Employed | Brooklyn, New York | 07.2004 - 07.2013
Provided comprehensive care, including cooking, feeding, bathing, tutoring, and maintaining discipline to foster a nurturing atmosphere
Planned and prepared nutritious meals and snacks to support children's health and well-being
Encouraged interest in children’s schoolwork and assisted them in achieving academic success
Scheduled housekeeping duties to maintain a clean and organized environment
Developed and tracked budget plans to ensure financial stability
Education
GED
Harlem State Building | New York, NY
GED Achieved Year
Certification
Security Guard LIcense
8 hours and 16 hours Guard Certificate
F-80 Coordinator of Fire Safety and Alarms Systems