VERNIE TEJADA

• Conducted venipuncture and other procedures. Like Platelets and Plasma Procedure and Power Red.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Identified veins suitable for venipuncture with precision, minimizing discomfort for donors.
• Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Labeled tubes and followed exact directions for handling and shipping Blood and Platelets for transport.
• Completed proper sanitation and cleaning of equipment and work areas.

• Collaborated with team members to enhance service delivery processes.
• Trained new staff on best practices and company policies with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisting Disabled people to a wheelchair going to there Gate or Flight in the Airport

Customer Service Agent checking Tickets and Passport.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Exhibited high energy and professionalism when dealing with clients and staff.