Vernisha Keener
Phoenix,AZ
Summary
Spearheaded audit and quality assurance projects, enhancing operational efficiency and compliance. Demonstrates exceptional time management and critical thinking, ensuring project success and customer satisfaction. Skilled in Microsoft Office Suite and effective communication, consistently delivers results beyond expectations.
Overview
9
9
years of professional experience
Work History
Tactical Team Support Specialist
Epiq Global
02.2024 - 06.2024
- Achieved timely completion of audit projects through effective planning, execution, and follow-up procedures.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
Quality Assurance Analyst
Epiq Global
06.2023 - 02.2024
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Optimized core processes to improve business performance and operational agility.
Command Center Analyst
Vanguard
06.2022 - 12.2022
- Managed complex and long-term projects affecting department and client-facing professionals.
- Optimized resource allocation by accurately forecasting demand and adjusting staffing levels accordingly in the command center.
- Responded quickly to urgent situations, balancing operational requirements to effectively handle dynamic needs.
Inside Sales Representative
First American Home Warranty
05.2017 - 05.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with customers and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Quality Assurance Specialist
Alpha Connect
09.2015 - 05.2017
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Education
Associate of Science - Health Sciences
Glendale Community College
Glendale, AZ05.2015
Skills
- Problem Resolution
- Client Relationships
- Time Management
- Data Analysis
- Call Monitoring
- Microsoft Office Suite
- Flexibility
- Collaboration and communication
- Email and Phone Etiquette
- Critical Thinking
- Call center experience
Timeline
Tactical Team Support Specialist
Epiq Global
02.2024 - 06.2024
Quality Assurance Analyst
Epiq Global
06.2023 - 02.2024
Command Center Analyst
Vanguard
06.2022 - 12.2022
Inside Sales Representative
First American Home Warranty
05.2017 - 05.2022
Quality Assurance Specialist
Alpha Connect
09.2015 - 05.2017
Associate of Science - Health Sciences
Glendale Community College
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