Strategic leader with expertise in planning, marketing, cost analysis, and quality management. Drives revenue growth by identifying market opportunities and optimizing resource allocation. Facilitates effective teamwork and staff development to achieve organizational goals. Builds strong customer relationships through excellent communication and interpersonal skills.
Work History
Sales Manager
10 Years 2 Months
National Equipment Corporation | 06.2016 - Current
Facilitated logistical operations to meet client needs. Conduct site surveys, recommend usages, acquire of equipment, install, start up, train and follow up while working with over 40 national and international factories. Managed various businesses, hospitals, government agencies, school districts, and restaurants across Idaho, Utah, Wyoming, and Montana.
As a distributor worked with numerous national and international Factories directly, such as Manitowoc Ice, Everpure Filtration, Asber, Resfab, Dauphinais, ElectoFreeze. Others can be provided upon request
Developed and implemented training programs to enhance employee skills and operational efficiency.
Collaborated with department leaders to identify training needs and align programs with organizational goals.
Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Interact directly with Factory leadership during on site meetings and events( NAFEM, NACS, AFS, local visits )
Training Consultant
1 Year
Pilot Flying J LLC | 01.2014 - 01.2015
Assisted Pilot travel centers with Arby’s restaurants nationwide to enhance operations by reviewing policies and procedures with restaurant teams, leading to improvements in efficiency, sales, and customer service standards. Produced weekly recaps for regional and operational managers highlighting team opportunities and accomplishments. Collaborated individually with each manager to develop 90-day action plans for progress follow-up.
Notable Accomplishments:
Achieved same store sales increases from negative or flat sales to 6%-18%, demonstrating significant revenue growth.
Improved customer survey scores by an average of 14 basis points, reflecting a 19% increase in raw score.
Company supplied store review scores increased from 80% and below to between 88%-93%
Customer survey complaints reduced by more than 70 % from averages of 5 or more per month reduce to 2 or less per month
Assessed the effectiveness of training initiatives through regular monitoring and evaluation, refining content as needed to maximize impact.
Facilitated virtual, in-person and blended learning sessions.
Area Supervisor
3 Years 1 Month
Arby’s Restaurant Group | 09.2011 - 10.2014
Directed daily operations for 8 restaurants with over 250 staff, overseeing annual sales of $7.9M. Collaborated with general manager to review monthly profit and loss statements, conducted quarterly operational reviews, and facilitated weekly and monthly meetings to ensure effective communication of new product rollouts.
Notable Accomplishments:
Achieved annual sales growth as supervisor and contributed as second lead in remodeling and opening restaurants from construction.
Secured the lowest turnover at 12% in 2012 and 6% in 2013
Boosted annual sales while serving as supervisor and recognized as second lead in remodeling and opening of restaurants from construction
Maintained lowest turnover rates in region at 12% in 2012 and 6% in 2013.
Certified Training Manager
6 Years 4 Months
Arby’s Restaurant Group | 05.2005 - 09.2011
Trained 1 area supervisor, 6 general managers, 8 assistant managers, and 12 shift managers as certified training manager, supporting area supervisor in new product rollouts.
Notable Accomplishments:
Earned annual recertification through National certification program from Manager of Training to sustain highest level of operations
Achieved overall combined score of 98% on trainee evaluations, reflecting effectiveness of training methods.
Sustained sales growth from 2008 to 2010; spearheaded the only store out of 34 to attain positive sales, earning the #1 sales growth in 2010 at 2.1%
Led fundraising efforts that ranked #1 for donations raised in 2010 for No Kid Hungry charity and #3 for Big Brothers Big Sisters charity from 2008 to 2010.
Received the 2008 Mentorship and 2009 Training Execution Awards from the director of the Training Department
Inducted into President’s Club in 2010 for reaching 160.1% over operating plan goal as general manager
Multi-Unit Manager
4 Years 8 Months
Payless Shoe Source | 08.2000 - 04.2005
Increased yearly sales from $876k to $1.1mil, achieving consistent growth of 8% annually
Received Manager of the year and Trainer of the year 2002 & 2003
Directed Warm The Soles program (2002-2005) to provide new shoes and socks to underprivileged elementary school children
Education
Bachelor of Business Management - Business Economics
University of Phoenix | Ogden, UT | 01-2005
Program toward Bachelor of Business Management (2004-2005)
Skills
Project management
Employee training
Sales Strategy
Coaching and mentoring
Customer retention
Strategic and Business Planning
Policy development
Curriculum Design
Affiliations
Scoutmaster, Boy Scouts of America (2012-2018)
Assistant Scoutmaster, Boy Scouts of America (2007-2012)
Member, Chamber of Commerce - Pleasant Grove, UT (2008-2010)
Certification
ServSafe Certified
ServSafe Proctor and Instructor
Languages
Spanish
Limited Working
Timeline
Sales Manager
National Equipment Corporation
06.2016 - CurrentRead More
Training Consultant
Pilot Flying J LLC
01.2014 - 01.2015Read More
Area Supervisor
Arby’s Restaurant Group
09.2011 - 10.2014Read More
Certified Training Manager
Arby’s Restaurant Group
05.2005 - 09.2011Read More
Multi-Unit Manager
Payless Shoe Source
08.2000 - 04.2005Read More
University of Phoenix
Bachelor of Business Management from Business Economics