Vernon Shaw
Olive Branch,MS
Summary
Customer-focused leader with experience in insurance, retail, and education administration. Skilled in coaching teams, handling escalated concerns, and improving service standards. Brings strong communication, conflict resolution, and follow-up to support client satisfaction and business goals.
Overview
47
47
years of professional experience
Work History
Insurance Agent
Surace-Smith & Partners
, MS
08.2026 - 10.2026
- Provided expert advice, securing optimal coverage and maximizing policy benefits for clients.
- Guided clients in selecting insurance policies tailored to individual needs, ensuring comprehensive protection.
- Advised clients on tailored coverage options, enhancing their understanding of available choices.
Customer Experience Manager
The Home Depot
Southaven, Mississippi
01.2022 - 03.2025
- Coached associates on customer engagement and service recovery to enhance overall customer experience.
- Resolved customer concerns through service desk and escalation channels, ensuring satisfaction and retention.
- Managed escalated customer issues, resolving conflicts promptly to maintain positive customer relationships.
- Supported customer service standards across store front end and sales floor.
- Worked with department supervisors on checkout, returns, and order support.
- Supported Home Depot brand expectations through consistent, helpful customer interactions.
Sales Associate
The Home Depot
Southaven, Mississippi
03.2015 - 01.2022
- Assisted Home Depot customers with product selection and project guidance
- Greeted shoppers and answered questions about tools, lumber, and building supplies
- Processed purchases using point-of-sale registers and payment systems
- Resolved customer concerns with clear product and service information
- Restocked merchandise and maintained organized sales floor displays
- Located inventory using store systems and warehouse stock checks
- Worked with fellow sales team members to achieve group targets.
High School Administrator
Memphis City Schools
Memphis, Tennessee
07.2003 - 07.2014
- Coordinated student attendance, enrollment, and records for Memphis City Schools.
- Oversaw discipline documentation and facilitated student support referrals to enhance student well-being across Memphis City Schools.
- Managed school resources to improve student achievement rates.
- Coordinated class scheduling and organized academic activities to optimize student engagement and learning opportunities. of classes and other academic activities such as assemblies or field trips.
- Facilitated organization of staff meetings to enhance communication. and professional development sessions for faculty members.
- Communicated with parents, staff, and district leaders on school concerns.
- Supported principals with meeting preparation, calendar updates, and correspondence.
- Monitored school procedures and resolved issues using district policies.
- Streamlined office operations and coordinated daily administrator schedules for Memphis City Schools.
- Maintained confidential files, transcripts, and compliance records for school reporting.
- Performed administrative duties such as filing paperwork or responding to emails.
- Resolved conflicts between faculty members or students in a timely manner.
- Coordinated special projects related to school improvement initiatives.
High School Technology Teacher
Memphis City Schools
Memphis, Tennessee
07.1979 - 07.2003
- Developed lesson plans for computer applications and digital literacy.
- Integrated instructional software into classroom activities.
- Guided students in keyboarding, coding, and internet safety.
- Taught technology skills in Memphis City Schools classrooms.
- Maintained classroom computers, printers, and learning devices.
- Supervised lab use and reinforced classroom technology procedures.
- Performed maintenance tasks such as installing software updates or troubleshooting network connectivity issues.
- Organized field trips to local businesses or organizations that utilize cutting edge technologies.
- Created and maintained a classroom environment conducive to learning and appropriate for the physical, social, and emotional development of students.
Education
Health And Life Insurance
Just Insurance LLC
08-2026
Master of Science - Education Administration
University of Memphis
Memphis, TN05-1996
Technology Education
Texas Southern University
Houston, TX08-1978
Skills
- Licensed insurance agent
- Insurance policy analysis
- Claims processing
- Risk assessment
- Regulatory compliance
- Insurance documentation
- Insurance software
- Life insurance
- Customer relationship management
- Customer follow-up
Timeline
Insurance Agent
Surace-Smith & Partners
08.2026 - 10.2026
Customer Experience Manager
The Home Depot
01.2022 - 03.2025
Sales Associate
The Home Depot
03.2015 - 01.2022
High School Administrator
Memphis City Schools
07.2003 - 07.2014
High School Technology Teacher
Memphis City Schools
07.1979 - 07.2003
Health And Life Insurance
Just Insurance LLC
Master of Science - Education Administration
University of Memphis
Technology Education
Texas Southern University