Veronica Abdelmalek
East Brunswick
Summary
Highly efficient, and well-established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Very motivated and well-organized in a fast-paced environment. I am a very good communicator, care about people, and always ensure they get what they need in the best way possible. Very eager to learn new things and open to any experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Planet Fitness Associate
Planet Fitness Gym
02.2022 - 09.2023
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Educated new hires on company policies and procedures by designing and developing training program.
- Provided quotes to customers for purchase of products.
- Created and built custom project plans and deliverables for customers to satisfy quality, time and budget.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Red Lobster Host
Red Lobster
01.2020 - 02.2022
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ05.2022
No Degree - Biology
Rutgers, The State University of New Jersey
Newark, NJ 11.2003
Skills
- Sales Expertise
- Active Listening
- Customer Relations
- Guest Flow
- Assist Customers
- Service Prioritization
- Customer Service
- Greet Guests
- Telephone Skills
- Sorting and Labeling
Languages
English
Native or Bilingual
Arabic
Full Professional
Timeline
Planet Fitness Associate
Planet Fitness Gym
02.2022 - 09.2023
Red Lobster Host
Red Lobster
01.2020 - 02.2022
High School Diploma -
East Brunswick High School
No Degree - Biology
Rutgers, The State University of New Jersey
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