Veronica Ainsworth
Pearl,Ms
Summary
Successful Management with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Revenue Specialist I
MISSISSIPPI DEPT. OF REVENUE
Clinton, MS
07.2024 - Current
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Performed due diligence to identify any potential issues with a given title.
- Monitored changes in legislation that could affect the status of existing title.
- Reviewed closing documents for accuracy and completeness, ensuring compliance with state and federal regulations.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed and maintained title files, implementing security measures to protect data.
Customer Service Representative Remote
TTEC
Englewood, CO
07.2020 - Current
- Addressed customer concerns and complaints, resolving issues quickly and efficiently
- Informed customers and professionals on eligibility, benefits, claims payment, and authorizations
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Customer Service Representative
Comcast
Jackson, Ms
09.2019 - 05.2020
- Responded to customer requests for products, services and company information
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 70% decrease in cancelation
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
- Answered customer inquiries and provided accurate information regarding products and services.
Store Manager
Murphy Oil Usa
Flowood, Ms
06.2015 - 06.2019
- Created work schedules according to sales volume and number of employees
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Associates
- Managed inventory control, cash control and store opening and closing procedures
- Reported to district manager regarding all store and staff issues, financial goals and sales
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Store Planner Supervisor/Assistant Manager
Walmart
Jackson, Ms
05.2009 - 05.2014
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Submitted reports to senior management to aid in business decision-making and planning
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Recruited, hired and trained over 40 new team members in 2 weeks
Education
Bachelor of Arts - Christian Counseling
New Theological Seminary
Terry, MS05-2024
Associate of Science - Nursing
Hinds Community College
Skills
- Complaint resolution
- Creative problem solving
- Good listening skills
- Retail store support
- Call Management
- Inbound and Outbound Calling
- Account updating
- De-Escalation Techniques
- High-energy attitude
- Positive and professional
- Adaptive team player
- Customer Service
- Credit card payment processing
- Building rapport
- Payment Processing
Timeline
Revenue Specialist I
MISSISSIPPI DEPT. OF REVENUE
07.2024 - Current
Customer Service Representative Remote
TTEC
07.2020 - Current
Customer Service Representative
Comcast
09.2019 - 05.2020
Store Manager
Murphy Oil Usa
06.2015 - 06.2019
Store Planner Supervisor/Assistant Manager
Walmart
05.2009 - 05.2014
Bachelor of Arts - Christian Counseling
New Theological Seminary
Associate of Science - Nursing
Hinds Community College