VERONICA AINSWORTH
Pearl,USA
Summary
Driven professional with expertise in customer service, complaint resolution, and title management, offering creative problem-solving and de-escalation techniques. Proven ability to manage complex customer interactions and ensure compliance with regulations. Eager to leverage skills in payment processing and account updating to contribute to a dynamic team in a new role.
Overview
17
17
years of professional experience
Work History
Revenue Specialist I
MISSISSIPPI DEPT. OF REVENUE
Clinton, USA
07.2024 - Current
- Performed due diligence to identify any potential issues with a given title.
- Monitored changes in legislation that could affect the status of existing title.
- Reviewed closing documents for accuracy and completeness, ensuring compliance with state and federal regulations.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Processed and maintained title files, implementing security measures to protect data.
- Responded promptly to client inquiries about their account balances or payment arrangements.
- Diagnosed technical issues and provided timely solutions to minimize downtime.
- Provided remote support to customers experiencing technical difficulties.
Customer Service Representative Remote
TTEC
Englewood, USA
07.2020 - 07.2024
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
- Informed customers and professionals on eligibility, benefits, claims payment, and authorizations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with inquiries and resolved issues efficiently.
- Diagnosed technical issues and provided timely solutions to minimize downtime.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
Customer Service Representative
Comcast
Jackson, USA
09.2019 - 05.2020
- Responded to customer requests for products, services and company information.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 70% decrease in cancellation.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on promotions to enhance sales.
- Answered customer inquiries and provided accurate information regarding products and services.
Store Manager
Murphy Oil Usa
Flowood, USA
06.2015 - 06.2019
- Created work schedules according to sales volume and number of employees.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Associates.
- Managed inventory control, cash control and store opening and closing procedures.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed daily store operations and ensured compliance with company policies.
Store Planner Supervisor/Assistant Manager
Walmart
Jackson, USA
05.2009 - 05.2014
- Liaised with sales, marketing, and management teams to develop solutions that met shared objectives.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisted customers in completing purchases, locating items, and enrolling in reward programs to enhance loyalty and satisfaction.
- Recruited, hired, and trained 40 new team members within 2 weeks to support operational needs.
Education
Bachelor of Arts - Christian Counseling
New Theological Seminary
Terry, MSAssociate of Science - Nursing
Hinds Community College
Raymond, MsSkills
- Revenue analysis
- Financial reporting
- Account reconciliation
- Transaction handling
- Complaint resolution
- Customer Service
- Client communication
- Account updating
- Conflict resolution
- Creative problem solving
- Active listening
- Collaborative team member
- Energetic demeanor
- Professional demeanor
- Building rapport
Timeline
Revenue Specialist I
MISSISSIPPI DEPT. OF REVENUE
07.2024 - Current
Customer Service Representative Remote
TTEC
07.2020 - 07.2024
Customer Service Representative
Comcast
09.2019 - 05.2020
Store Manager
Murphy Oil Usa
06.2015 - 06.2019
Store Planner Supervisor/Assistant Manager
Walmart
05.2009 - 05.2014
Bachelor of Arts - Christian Counseling
New Theological Seminary
Associate of Science - Nursing
Hinds Community College