Veronica Aldana
El Paso
Summary
Organized, efficient, and hard-working professional with a constant drive to discover and implement innovative ideas. Exceptional listening and learning abilities enable me to excel in both group and individual communication. Adept at motivating and directing skills towards achieving objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Papa John's
07.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Event Server
Sky Room
01.2017 - 12.2022
- Ensuring prompt and accurate service.
- Managed setup for events successfully.
- Handled a high volume of customers regularly
- Routinely monitored diner needs to enhance experience.
- Conducted quick table turnover.
Waitress/Assistant Manager
Wild Wild Wingz
01.2020 - 06.2021
- Provided food service in a timely manner.
- Maintained cleanliness in the dining area by clearing tables.
- Handled customer payments through point-of-sale terminal.
- Upheld high standards of cleanliness in dining areas.
- Facilitated smooth order-taking operations.
- Consistently observed diners and guests for any required assistance.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
Medical Assistant Externship
Salud Y Vida, Pa
09.2017 - 11.2017
- Provided immunization services and education.
- Ensured accurate and timely EKG readings.
- Implemented thorough eye evaluations.
- Performed detailed auditory evaluations.
- Maintained accurate records of patient's vitals.
- Performed routine glucose measurements.
- Implemented procedures for accurate Strep test results.
Medical Assistant Externship
California Medical Weight Management
09.2017 - 09.2017
- Monitored vital signs to ensure patient's stability throughout medical procedures.
- Conducted heart activity tests using EKG equipment.
- Executed injection processes with a focus on patient comfort and efficiency.
Hostess
famous daves BBQ
12.2015 - 02.2017
- Created a positive first impression for guests.
- Managed guest seating arrangements.
- Coordinated reservations with efficiency.
- Ensured accurate and timely service of meals.
- Coordinated logistics for order fulfillment.
- Ensured client satisfaction through exceptional food preparation and presentation.
Education
High school diploma - undefined
Phlebotomy study course - Phlebotomy
Nha online
08.2023
Certificate of completion - Spanish for Medical Professionals
El Paso Community College
05.2023
Diploma - Medical Assistant
Pima Medical Institute
Mesa - El Paso, TX10.2017
Skills
- Hospitality Industry Background
- EMR Systems
- Proven Assistant Manager Background
- Customer Engagement
- Phlebotomy (1 year)
- Host/Hostess
- Healthcare Administration Experience
- Cash handling
- Upselling
- Restaurant Experience
- Experience Administering Injections
- Time management
- Bartending
- Inventory managemet
Certification
Food Handler Certification
References
Ralph Delgado- General Manager at Papa Johns
915-701-9339
Timeline
Assistant Manager
Papa John's
07.2023 - Current
Waitress/Assistant Manager
Wild Wild Wingz
01.2020 - 06.2021
Medical Assistant Externship
Salud Y Vida, Pa
09.2017 - 11.2017
Medical Assistant Externship
California Medical Weight Management
09.2017 - 09.2017
Event Server
Sky Room
01.2017 - 12.2022
Hostess
famous daves BBQ
12.2015 - 02.2017
High school diploma - undefined
Certificate of completion - Spanish for Medical Professionals
El Paso Community College
Diploma - Medical Assistant
Pima Medical Institute
Phlebotomy study course - Phlebotomy
Nha online
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