Veronica Araya Castillo
Resumen profesional
Versatile person capable of combining several tasks. I have a good ability to adapt to all types of environments and always bring the best in me. I am characterized by my ease at teamwork and my enthusiasm for learning and developing my skills. Looking for a job opportunity in which to gain more experience and I can share what I have learned throughout my career.
Datos destacados
4
4
Años de experiencia profesional
6018
6018
Años de estudios superiores
Experiencia
Billing Analysis
Equifax
Heredia, Heredia
2019.09 - Actual
- Part of suspense Analysis team
- Efficient fulfillment of assigned tasks.
- Mota and orders reviewer for (VER, MTG, Kount and USIS)
- Billing Corrections Analysis (MTG and VER)
- I provided training in different areas (orders, Motas & corrections)
- MTG provide help for this business unit in the different areas (orders, Motas & corrections)
- I am currently part of the QA team
Customer Service Voice and Technical Support
Css corp
2018.01 - 2019.08
- Escalations.
- Review accounts marked for fraud.
- Guide customers over the card activity, refunds, payments and authorizations.
- Follow up on cases where the IP addresses are different from the United States or Canada.
- Offer basic technical support assistance.
- Floor support to coworkers and new employees.
- Provide feedback when agents do not follow the correct procedure.
- Provide technical assistance.
English Professor
Saint Patrick American School
2016.01 - 2017.12
- Analyzing student work.
- Using innovative formative assessment.
- Analyzing strengths, weaknesses, and learning styles.
English Professor
Instituto Spanglish sede San José
2015.02 - 2015.12
- Adapts methodology for students of different ages.
Private Tutor
Tutorías (private)
2015.02 - 2017.11
- Private classes for children and teenagers (primary and secondary).
- Use innovative methods to teach them.
Formación
English Teaching Major - Languages
Universidad Hispanoamericana
2015.01 - 2016.01
English Teaching - Languages
Universidad Nacional (UNA)
2011.01 - 2013.01
Diplomado en Inglés Conversacional - Inglés
Colegio Universitario de Puntarenas (CUP)
English conversation - focus on Speaking
Institute Latino Americano the idioms
Introducción a la computación - Hoja Electrónica Excel y Procesador de Palabras Word
INA (Instituto Nacional de Aprendizaje)
2005.01 - 2006.01
Bachiller en Educación Media - Secundaria
Liceo diurno de Esparza
Primaria Completa - Primaria
Escuela de Marañonal
Enfatiza tus habilidades clave
- Set priorities
- Handle multiple tasks
- Quick learner
- Work individually
- Team collaboration
- Provide support
- Work under pressure
- Handle different responsibilities simultaneously
Idiomas
Español
Idioma nativo
Inglés
Avanzado
C1
Cronología
Billing Analysis
Equifax
2019.09 - Actual
Customer Service Voice and Technical Support
Css corp
2018.01 - 2019.08
English Professor
Saint Patrick American School
2016.01 - 2017.12
English Professor
Instituto Spanglish sede San José
2015.02 - 2015.12
Private Tutor
Tutorías (private)
2015.02 - 2017.11
English Teaching Major - Languages
Universidad Hispanoamericana
2015.01 - 2016.01
English Teaching - Languages
Universidad Nacional (UNA)
2011.01 - 2013.01
Introducción a la computación - Hoja Electrónica Excel y Procesador de Palabras Word
INA (Instituto Nacional de Aprendizaje)
2005.01 - 2006.01
English conversation - focus on Speaking
Institute Latino Americano the idioms
Diplomado en Inglés Conversacional - Inglés
Colegio Universitario de Puntarenas (CUP)
Bachiller en Educación Media - Secundaria
Liceo diurno de Esparza
Primaria Completa - Primaria
Escuela de Marañonal