Resumen profesional
Datos destacados
Experiencia
Formación
Enfatiza tus habilidades clave
Idiomas
Cronología
Generic

Veronica Araya Castillo

Resumen profesional

Versatile person capable of combining several tasks. I have a good ability to adapt to all types of environments and always bring the best in me. I am characterized by my ease at teamwork and my enthusiasm for learning and developing my skills. Looking for a job opportunity in which to gain more experience and I can share what I have learned throughout my career.

Datos destacados

4
4
Años de experiencia profesional
6018
6018
Años de estudios superiores

Experiencia

Billing Analysis

Equifax
Heredia, Heredia
09.2019 - Actual
  • Part of suspense Analysis team
  • Efficient fulfillment of assigned tasks.
  • Mota and orders reviewer for (VER, MTG, Kount and USIS)
  • Billing Corrections Analysis (MTG and VER)
  • I provided training in different areas (orders, Motas & corrections)
  • MTG provide help for this business unit in the different areas (orders, Motas & corrections)
  • I am currently part of the QA team

Customer Service Voice and Technical Support

Css corp
01.2018 - 08.2019
  • Escalations.
  • Review accounts marked for fraud.
  • Guide customers over the card activity, refunds, payments and authorizations.
  • Follow up on cases where the IP addresses are different from the United States or Canada.
  • Offer basic technical support assistance.
  • Floor support to coworkers and new employees.
  • Provide feedback when agents do not follow the correct procedure.
  • Provide technical assistance.

English Professor

Saint Patrick American School
01.2016 - 12.2017
  • Analyzing student work.
  • Using innovative formative assessment.
  • Analyzing strengths, weaknesses, and learning styles.

English Professor

Instituto Spanglish sede San José
02.2015 - 12.2015
  • Adapts methodology for students of different ages.

Private Tutor

Tutorías (private)
02.2015 - 11.2017
  • Private classes for children and teenagers (primary and secondary).
  • Use innovative methods to teach them.

Formación

English Teaching Major - Languages

Universidad Hispanoamericana
01.2015 - 01.2016

English Teaching - Languages

Universidad Nacional (UNA)
01.2011 - 01.2013

Diplomado en Inglés Conversacional - Inglés

Colegio Universitario de Puntarenas (CUP)

English conversation - focus on Speaking

Institute Latino Americano the idioms

Introducción a la computación - Hoja Electrónica Excel y Procesador de Palabras Word

INA (Instituto Nacional de Aprendizaje)
01.2005 - 01.2006

Bachiller en Educación Media - Secundaria

Liceo diurno de Esparza

Primaria Completa - Primaria

Escuela de Marañonal

Enfatiza tus habilidades clave

  • Set priorities
  • Handle multiple tasks
  • Quick learner
  • Work individually
  • Team collaboration
  • Provide support
  • Work under pressure
  • Handle different responsibilities simultaneously

Idiomas

Español
Idioma nativo
Inglés
Avanzado
C1

Cronología

Billing Analysis

Equifax
09.2019 - Actual

Customer Service Voice and Technical Support

Css corp
01.2018 - 08.2019

English Professor

Saint Patrick American School
01.2016 - 12.2017

English Professor

Instituto Spanglish sede San José
02.2015 - 12.2015

Private Tutor

Tutorías (private)
02.2015 - 11.2017

English Teaching Major - Languages

Universidad Hispanoamericana
01.2015 - 01.2016

English Teaching - Languages

Universidad Nacional (UNA)
01.2011 - 01.2013

Introducción a la computación - Hoja Electrónica Excel y Procesador de Palabras Word

INA (Instituto Nacional de Aprendizaje)
01.2005 - 01.2006

English conversation - focus on Speaking

Institute Latino Americano the idioms

Diplomado en Inglés Conversacional - Inglés

Colegio Universitario de Puntarenas (CUP)

Bachiller en Educación Media - Secundaria

Liceo diurno de Esparza

Primaria Completa - Primaria

Escuela de Marañonal

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Veronica Araya Castillo