Veronica Armbruster

• I boosted employee satisfaction with simplified access to critical resources through the development of an intuitive internal knowledge portal.
• I enhanced collaboration within teams by facilitating cross-functional workshops and training sessions on effective knowledge sharing practices.
• I streamlined the information retrieval process for more efficient decision-making by organizing and cataloging company documents.
• I increased employee engagement in professional development opportunities, curating a diverse selection of training courses tailored to different skill levels and areas of interest.

• I solved diverse program problems with in-depth analysis using Microsoft Power BI and Microsoft Excel in conjunction with Excel pivot tables.
• I used pivot tables to parse, separate, and condense data which is then placed in Microsoft Power BI reports and dashboards.
• I created SharePoint sites for Human Resource Specialist (HRS) teams to consolidate various collection points for information on candidate applications, reducing the redundancy of workloads by 90%.
• I created a Customer Assistance Microsoft SharePoint site for Administrative Points of Contact (POCs) in collaboration with Executive Management.
• I developed a course to educate FBI field offices (FOs) on how to create a Microsoft SharePoint site with a Standard Operations Procedure (SOP) manual in collaboration with working level and executive management.
• I created analytics using Microsoft Excel to measure previous hiring timelines against prescribed hiring timelines in the FY2022 National Recruiting Plan (NRP) using five years of consecutive historical data from January 2018 to March 2022. The results of the analysis were used to revamp recruitment communication strategies for future candidates.
• I taught various colleagues unfamiliar with IT on how to use Microsoft SharePoint , Microsoft Excel, and Microsoft Power Point application software.

• I processed applications for aid submitted by clients adversely affected by the COVID-19 pandemic.
• I devised technical strategies and created system designs for clients to submit their applications using their personal cell phones instead of fax machines.
• I managed software and hardware upgrades to the client call center.
• I performed on-site data analysis using Microsoft Excel in conjunction with the usage of pivot tables to consolidate client application data.

• I developed marketing content such as promotional materials and advertisements for social media.
• I designed social media strategies to align with business goals, using projections from Microsoft Excel and the associated pivot tables.
• I monitored online presence of company's brand to engage with users and strengthen customer relationships.
• I increased customer engagement through social media by 20%.
• I analyzed and reported on the social media and online marketing campaign results through the use of Microsoft Excel and the associated pivot tables.
• I used pivot tables to contrast social media engagement data with the participation records of students.

• I assisted in the surveying, reconstruction of various county sites, and met with local county officials to make local streets safer for pedestrians.
• I gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations using Microsoft Excel with pivot tables.
• I performed statistical, qualitative, and quantitative analysis using Microsoft Excel with pivot tables to measure the locations, time of the day, and environment in which vehicles increased speeds beyond the measured speed limit.
• I attended seminars and symposiums to improve the overall knowledge of the safety issues faced by pedestrians in suburban areas and gained a better understanding on the subject matter of urban planning and sustainable urban design.
• The team I was on successfully persuaded the Lee County Department of Public Works to add a traffic light system to 30% of the congested area of our original survey site to keep pedestrians safe.

• I wrote and contributed opinion and news pieces on various political events.
• I wrote and submitted accurate, engaging, and fact-checked stories.
• I utilized social media to promote stories and build audience.
• I increased readership by 5%.
• I used my IT skills to researched and produced daily news reports by staying up-to-date with current events and trends to stay ahead of competition.

• I gained strong understanding of various methods for cataloging books and other materials.
• I answered questions from patrons and helped to find desired materials.
• I placed books on proper shelves when returned to circulation.
• I answered patron questions in-person or by phone regarding library services and resources.
• I monitored the library environment to maintain a safe, hazard-free setting through video surveillance.
• I assisted patrons with printing and copying according to personalized requirements.
• I kept an account of patronage in the computer areas using Microsoft Excel with the associated pivot tables.
• I used pivot tables to analyze which customers were using the computer areas at a certain time period during the day.
• I assisted patrons and staff members who were unfamiliar with IT on how to reconnect internet connectivity and launch IP application software.

• I greeted visitors, answered questions, and made book recommendations across subjects and genres.
• I performed basic book reshelving and obtained items from book donations.
• I shelved books according to subject matter.
• I located books and other materials according to patron requests.
• I completed daily administration tasks for accurate, reliable records - including an account of daily patronage.
• I processed donations of used books, DVDs, and other media.
• I consolidated the book collections by eliminating any duplicates of books from the shelves and placing them on the sales rack, increasing turn over and patron participation by 10%.

• I interacted with the available cats not under medical quarantine.
• I maintained detailed records of animal care and feeding schedules to track animal care and history.
• I monitored health of animals, reporting any issues to shelter staff for resolution.
• I assisted in keeping the cats socialized and friendly.
• I was unofficially known as "The Cat Whisperer" for my ability to socialize shy and difficult felines.

• I researched innovative methods of adding efficiency to various reports pertaining to the inmate population and staffing quality control using Microsoft Excel 2007 through Microsoft Excel 2010 by adding the use of self-made pivot tables.
• I provided research and customer service to process various requests from the public and other processed various requests from the public and other law enforcement agencies in regards to inmates’ general well-being and their purpose within the jail in accordance with local, state, and federal statutes.
• I processed information related to arrests.
• I created, maintained, and investigated discrepancies in inmate files.
• I accounted for the inmates’ geographical locations within the Department of the Jail.
• I entered the inmate data into the Jail Management System (JMS) software program.
• I attended inmates’ initial court hearings to gather information on inmates’ official charges and the results from those charges as per local, state and/or federal statutes.
• I assisted in editing policy and writing reports on major meetings with the administration.
• I tutored management who were unfamiliar with IT on how to use Microsoft Office Suite application software - particularly Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• I used self-made pivot tables to investigate the quality and distribution of workloads across each member of every shift team.

• I prepared animals for the adoption process.
• I provided basic care for the animals.
• I observed animal behavior and adjusted the amount of physical and/or emotional support needed.
• I showcased the animals available for adoption.
• I trained other volunteers in basic animal care.
• I provided information on fostering and/or adopting various animals.
• I interviewed potential families for various animals up for adoption.
• I provided advice and tips to first-time pet owners.

At the Malcolm Randall Medical Center's Prosthetics & Sensory Aids Service:

• I optimized information collection with the implementation of an efficient filing system.
• I prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• I organized invoices with incomplete purchase orders.
• I filed completed purchase orders.
• I procured invoices from vendors for incomplete purchase orders.
• I procured price quotations from vendors for incomplete purchase orders.
• I distributed incoming invoices from vendors to the appropriate purchasing agents.