Veronica Ashley
Las Vegas,United States
Summary
Led initiatives to enhance team performance by leveraging interpersonal skills and strategic problem-solving. Managed multiple priorities effectively while fostering a collaborative environment. Championed team objectives through proactive engagement and accountability.
Overview
20
20
years of professional experience
Work History
Leasing Consultant
FPI Management / Asset Living
Las Vegas, NV
05.2025 - Current
- Facilitated property tours for prospective tenants, emphasizing community amenities and leasing options.
- Facilitated lease preparation and execution processes, ensuring adherence to relevant regulations.
- Partnered with marketing team to design and execute promotional materials for community outreach initiatives.
- Managed tenant inquiries and resolved issues promptly to enhance resident satisfaction.
- Facilitated training sessions for new leasing staff on company policies, customer service techniques, and software systems.
- Spearheaded community events to enhance resident engagement and cultivate neighborhood relationships.
- Conducted engaging property tours for prospective residents, emphasizing unique amenities and features tailored to individual preferences.
- Facilitated paperwork completion and logistics for prospective tenants to ensure seamless move-in experiences.
- Streamlined move-in processes by preparing lease agreements and coordinating logistics.
- Validated tenant income and background information prior to lease application approval.
Assistant Property Manager
WestCorp
Las Vegas, NV
06.2023 - 04.2025
- Evaluated common areas for cleanliness and reported maintenance issues related to overflowing trash to maintain a welcoming environment.
- Identified and escalated significant concerns to property manager for immediate action.
- Managed tenant complaint resolution by engaging repairmen and support services for timely interventions.
- Addressed and resolved tenant grievances concerning noise encroachments and parking issues to enhance resident satisfaction.
- Developed and maintained professional relationships with residents by encouraging collaboration among team members and providing exemplary service.
- Oversaw monthly collections and enhanced tenant engagement to maintain consistent payment performance.
- Provided detailed information and answered questions during apartment showings to assist potential tenants in their decision-making process.
- Executed follow-up strategies with delinquent tenants and streamlined collection processes to enhance recovery efforts.
Leasing Agent Assistant
Bhmanagement
Las Vegas, NV
04.2022 - 06.2023
- Assisted clients in exploring available apartments. Conducted property showings to highlight features. Facilitated lease preparation for new tenants.
- Facilitated appointment scheduling and response management for property showings.
- Facilitated paperwork completion and logistics for prospective tenants to ensure seamless move-in experiences.
- Managed distribution and follow-up processes for tenant renewal notices.
- Facilitated prompt responses to messages and inquiries from diverse stakeholders, ensuring effective communication and issue resolution.
- Facilitated property showings to showcase features, address inquiries, and mitigate concerns for contract closure.
- Conducted property inspections pre- and post-tenant move-ins to coordinate maintenance and cleaning services.
- Conducted thorough verification of tenant incomes and relevant information prior to lease application acceptance.
- Oversaw management of 489 units to ensure operational efficiency.
Loan Counselor
PennyMac Financial Services
Las Vegas, NV
06.2020 - 04.2022
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Recommended loan approvals and denials based on customer loan application reviews.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Assessed aging accounts and initiated collection strategies based on conditions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed prospects for new loans by conducting over 100 cold calls daily.
Leasing Assistant
Lewis Management
Las Vegas, NV
04.2019 - 05.2020
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Collected rent and tracked resident payments and information in computer system.
Leasing Consultant
Pinnacle
Las Vegas, NV
12.2017 - 03.2019
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Escalated major issues to property manager for immediate remediation.
Finance Underwriter
JdByrider/Cnac
Las Vegas, NV
01.2006 - 12.2017
- Supported review and acceptance or denial of new business.
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
- Monitored underwriting teams performance and provided mentoring to achieve personal and department production goals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.1998
Skills
- Formulated comprehensive rental pricing strategies aimed at maximizing occupancy rates and profitability
- Achieved significant improvements in security management through proactive risk identification and mitigation strategies Enhanced organizational safety by implementing effective security measures and policies Drove initiatives that resulted in a more secure operational environment
- Managed deposits, ensuring precise tracking and timely processing of transactions
- Oversaw rent collection operations, ensuring adherence to deadlines and effective communication with tenants
- Implemented an organized mindset to facilitate effective prioritization and execution of responsibilities
- Analyzed employee performance metrics to provide actionable feedback and support professional development
- Managed documentation and negotiations for lease renewals, enhancing landlord-tenant relationships
- Analyzed and validated processes to identify discrepancies and enhance overall performance
- Achieved successful candidate placements by implementing rigorous background check protocols Enhanced recruitment efficiency through meticulous verification of candidate backgrounds Improved hiring quality by delivering reliable background insights to decision-makers
- Developed and refined screening processes to improve the quality of candidate selection and reduce time-to-hire
- Reviewed and updated fair housing policies to align with current regulations and best practices
Timeline
Leasing Consultant
FPI Management / Asset Living
05.2025 - Current
Assistant Property Manager
WestCorp
06.2023 - 04.2025
Leasing Agent Assistant
Bhmanagement
04.2022 - 06.2023
Loan Counselor
PennyMac Financial Services
06.2020 - 04.2022
Leasing Assistant
Lewis Management
04.2019 - 05.2020
Leasing Consultant
Pinnacle
12.2017 - 03.2019
Finance Underwriter
JdByrider/Cnac
01.2006 - 12.2017
High School Diploma -
Las Vegas High School