Veronica Bahena
Country Club Hills,IL
Summary
I've been in customer service on the front line dealing with customers and clients as well as behind the scenes making sure needs are met on an internal level. I have audit experience with both ISO 9001 and IATF 16949 and am well versed in associated standards and expectations. In 2017 I received my degree in Industrial Management and Applied Engineering with a specialty in Quality.
Overview
7
7
years of professional experience
Work History
Quality Engineer
ITW Automotive
03.2024 - Current
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed and implemented procedures to verify compliance with engineering standards.
- Collaborated with other departments to facilitate successful project completion.
- Analyzed and interpreted customer requirements to develop engineering solutions.
- Passionate about learning and committed to continual improvement.
- Helped prepare and lead IATF 16949 Audit
Supplier Quality Engineer
Signode
11.2021 - 10.2023
- Analyzed issues with supplier contributions to detect defect trends, reporting findings to appropriate personnel.
- Drafted instructional documentation for distribution to suppliers to establish standardized performance and quality thresholds.
- Maintained amiable relationships with suppliers through difficult quality control issues, supporting healthy business interactions.
- Resolved supplier quality control issues through collaboration with third-party leadership.
- Traveled to assigned supplier facilities to verify supplier staff qualifications via multiple modes of inspection and investigation.
- Led root cause analyses to identify and address problems in industrial production.
Product Quality Analyst
Signode
11.2020 - 11.2021
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Investigated and resolved customer inquiries and complaints quickly.
- Programmed and managed projects using Keyence 3D scanner.
Quality Engineer
A. L. Hansen Mfg. Co.
03.2018 - 11.2020
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Collaborated with design and engineering departments to review new and existing designs for compliance criteria.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Designed and implemented quality control processes to facilitate customer satisfaction.
- Documented and developed engineering procedures and processes.
Education
Bachelor of Engineering - BE - Industrial Management And Applied Engineering
Southern Illinois University
Carbondale, IL01-2017
Skills
- IATF 16949
- Product Quality
- Problem Solving
- ISO 9000 standards
- Quality system review
- Supplier quality management
- Continuous improvement
- Root-cause analysis
- Geometric dimensioning and tolerancing
- Quality auditing
Timeline
Quality Engineer
ITW Automotive
03.2024 - Current
Supplier Quality Engineer
Signode
11.2021 - 10.2023
Product Quality Analyst
Signode
11.2020 - 11.2021
Quality Engineer
A. L. Hansen Mfg. Co.
03.2018 - 11.2020
Bachelor of Engineering - BE - Industrial Management And Applied Engineering
Southern Illinois University
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