Veronica Blair

Responsibilities:

• Monitored inmates while in hospital facilities.
• Escorted inmates to other locations within facilities.
• Transported inmates' belongings.

Responsibilities:

• Checked individuals and their belongings for weapons before entering a call center.
• Ensured secure access to facilities by verifying identification and implementing visitor protocols.
• Issued identification badges.
• Checked building temperatures at various locations.
• Developed incident reports detailing findings and actions taken during security events.

Responsibilities:

• Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
• Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
• Ordered forms and cards for beneficiaries.
• Transferred or referred beneficiaries when needed.
• Reviewed claims information.
• Resolved Medicare inquiries, ensuring customer satisfaction and compliance with regulations.
• Established trust among over 20 beneficiaries a day by demonstrating empathy during challenging situations, providing reassurance, and offering expert guidance on available resources.
• Upheld strict confidentiality standards while managing sensitive beneficiary information during interactions and data entry tasks.
• Mentored new customer service representatives regarding company operations, policies, and services during nesting periods.

Responsibilities:

• Provided Affordable Care Act script information over the phone to more than 30 callers a day.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Assisted callers with completing online Marketplace applications.
• Assisted callers with choosing and enrolling in insurance plans.
• Transferred calls when needed.

Responsibilities:

• Put lids on more than 60 mailboxes.

• Put "sleeves" on the mailboxes.

• Put together and sealed lid packs.

• Packed mailbox posts.

• Checked packed boxes.

• Answered and transferred calls.
• Greeted visitors.

Responsibilities:

• Fed buns into the machine.
• Fixed dough before proofing.
• Gave hourly breaks.
• Gave vacation breaks.
• Put baked bread and buns on racks for shipping.

Responsibilities:

• Loaded chicken into the machine.
• Put the chicken into boxes.
• Weighed and labeled boxes of chicken.
• Put clamps, seasonings, and dry ice in boxes.

Responsibilities:

• Glued, stapled, and taped pictures onto boxes.

Responsibilities:

• Served food in a line setting.
• Cut up the vegetables.
• Cleaned restaurant at closing.