Veronica Bowen
Winchesters Restaurant & Saloon
ADRIAN,MI
1
Certification
11
years of professional experience
Experienced hospitality professional with a strong background in guest service, staff supervision, and daily operations. Known for teamwork, time management, and a professional attitude while delivering excellent guest experiences. Fast learner and knowledgeable in many different areas.
Work History
Server/Bartender
1 Year 6 Months- Delivered attentive table service and resolved guest requests promptly.
- Prepared cocktails, beer, and wine orders with accurate recipes and presentation.
- Processed payments using POS system and balanced cash drawer with care.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Assistant Manager
5 Years 3 Months- Supervised staff performance, coached associates, and reinforced service standards.
- Managed daily store operations, ensuring smooth customer service and sales floor coverage.
- Coordinated inventory control, product replenishment, and stock organization for premium cigar selection.
- Processed cash handling, POS transactions, and accurate end-of-day register reconciliation.
- Scheduled shifts, balanced labor needs, and adjusted coverage for peak traffic periods.
- Improved merchandising presentation, promotional execution, and overall store appearance.
Server
4 Years 7 Months- Greeted guests promptly and presented menus with attentive, professional service.
- Took accurate food and beverage orders using point-of-sale system.
- Delivered entrees, refilled drinks, and checked tables for guest satisfaction.
- Coordinated with kitchen staff to ensure timely order preparation and delivery.
- Handled cash, card payments, and receipts with accuracy.
Education
High School Diploma
Skills
Mixology techniques
Customer service
Customer engagement
Client relations
Service reliability
Time management
Teamwork and collaboration
Excellent communication
Certification
- Certified Hospitality Supervisor
- Certified Guest Service Professional
- Servsafe Alcohol
- Servsafe
- Food Handlers
Timeline
Server/Bartender
Winchesters Restaurant & Saloon
04.2025 - CurrentRead More
Assistant Manager
Chaloner's Cigar House
01.2020 - 04.2025Read More
Server
JR's Hometown Grill and Pub
06.2015 - 01.2020Read More
Onsted Highscool
High School Diploma
Read More