VERONICA BRANNON
Ewing,New Jersey
Summary
Results-driven Loss Mitigation specialist with extensive experience in client communication, mortgage loan processing, loan closing and high-stakes dispute resolution. Proven track record of identifying workflow efficiencies and utilizing CRM systems to optimize performance. Seeking to transition into a Loss Mitigation Supervisor role to lead high-performing teams, elevate client satisfaction, and drive operational success.
Overview
10
10
years of professional experience
Work History
Assistant Loan Processor
New Jersey Housing and Mortgage Finance Agency (NJHMFA)
TRENTON, NJ
09.2025 - Current
- Intake & Data Entry: Collecting, recording, and inputting borrower income, debt, and mortgage information into agency systems. This includes receiving new files via secure portals and accurately noting key information.
- File Documentation: Gathering, reviewing, and organizing all necessary documentation for loan processing (e.g., tax returns, 30 days of pay stubs, bank statements).
- Compliance & Audit: Ensuring all files meet NJHMFA guidelines (such as FHA, VA, Fannie Mae, or Freddie Mac) and preparing them for submission to underwriters.
- Client Communication: Acting as a point of contact for borrowers, coordinating with realtors, and updating mortgage officers on the status of loan conditions.
- Processing Duties: Clearing conditions for final approval.
- Closing Support: Assisting in the preparation of loan closing packets and coordinating with title companies and borrowers for closing.
Special point of Contact/ Loss Mitigation
Freedom Mortgage Corp
Marlton, NJ
12.2019 - 01.2025
- Responsible for taking phone calls and addressing customers who are at any stage of the loan process to address questions and concerns before, during, or after closing and assist with the scheduling process.
- Analyzing the information in the file and reviewing the Closing Disclosure to provide the customer with answers to their questions and put them at ease about their transaction.
- Providing recommendations to address the borrower's concerns.
- Loss mitigation experience which assists with programs to avoid loss or foreclosure.
- Assumption experience which assisted with assuming of a mortgage from loan holder to another (FHA and VA).
First Contact Representative/ Claims Dept.
NJM Insurance
Ewing, NJ
10.2016 - 01.2019
- Assisted customers and non-customers with filing loss reports via inbound calls.
- Provided policy coverage information for insured properties.
- Assisted with departmental projects as needed.
Education
GED Diploma - 35 credits
Mercer County Community College
W Windsor, New JerseyCertified Health Coach - undefined
Institute for Integrative Nutrition
Skills
- Customer Service
- CRM Systems
- Salesforce
- De-escalation
- Training
- Mentoring
- Process Improvements
- Loan closing procedures
- Document review
- File management
- Loan documentation
- Loan processing
Timeline
Assistant Loan Processor
New Jersey Housing and Mortgage Finance Agency (NJHMFA)
09.2025 - Current
Special point of Contact/ Loss Mitigation
Freedom Mortgage Corp
12.2019 - 01.2025
First Contact Representative/ Claims Dept.
NJM Insurance
10.2016 - 01.2019
Certified Health Coach - undefined
Institute for Integrative Nutrition
GED Diploma - 35 credits
Mercer County Community College
ADDITIONAL INFORMATION - AWARDS AND ACKNOWLEDGMENTS
Consistently received positive feedback from call reviews. Multiple recognition awards. Increased new hire mentoring, Provided recommendations to help transition from loan processor to loan closing.