Veronica Brewer

Over 20 years of healthcare experience as a caregiver and administration including, sales and marketing. Proficient with all Microsoft applications including Office and Power Point, desktop publishing software, Salesforce, etc. Able to handle incoming and outgoing calls in a timely, professional manner. Strong verbal and written communication skills; an innate ability to connect with people. Able to work independently or remotely, within a team structure in an ever-changing landscape. Interested in furthering education and professional development. Proven track recorded of meeting and exceeding goals. Use of sales force and Power BI. Hardworking Advocate working diligently on behalf of medicare and DSNIP population to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Caring and skilled Community Health Advocate passionate about positively impacting programs and helping participants by providing expert support. Familiar with patient engagement, marketing and relationship building in the community and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

• Documented and resolved hard to reach complex member which led to member getting engaged a relationship built with facility.
• Achieved member engagement and relationship with facility by completing contact with facility with accuracy and efficiency.

North Carolina CHA, Veronica Brewer, was asked to visit a SNF to meet with an engaged member and help set up an PDV by fully educating the patient on the Landmark program. This patient had been hard to reach and was a high hospital utilizer. Veronica was able to not only meet with the patient but also obtain his discharge details and schedule his PDV with the Landmark provider. She then met with the facility social worker and conducted an introduction meeting. The social worker was pleased to learn of the Landmark program and since that initial meeting, the social worker has been calling the CHA to inquire about eligibility for other members. Landmark now has a strong working relationship with facility. The social worker provides necessary details for home follow up and together we have been able to secure appropriate discharge services for our mutual patients. This not only decreases their likelihood of returning to the hospital, but it also increases their overall quality of life.

Great Job Veronica for your thorough work and willingness to go the extra mile.

• Landmark Health