Veronica Brown
Morris,MN
Summary
Dynamic professional with a proven track record as a Gateway Program Mentor, excelling in conflict resolution and effective leadership. Adept at fostering teamwork and collaboration, I developed program policies that enhanced mentee support. My strong organizational skills and motivational techniques have consistently driven positive outcomes in diverse environments.
Developed essential mentoring skills in collaborative and supportive environment, providing guidance and support to individuals. Transitioning to new field with focus on leveraging strong organizational and communication skills. Committed to facilitating growth and development in diverse settings.
Outgoing and personable, with strong ability to connect with customers and foster positive relationships. Knowledge of sales techniques and customer service excellence combined with effective communication and problem-solving skills. Driven to contribute to team success and create positive shopping experience for customers.
Overview
2
2
years of professional experience
Work History
Gateway Program Mentor
Gateway Program
05.2025 - Current
- Provided ongoing support to mentees throughout their journey, actively addressing obstacles encountered along the way with practical solutions.
- Navigated sensitive situations with care and diplomacy, maintaining confidentiality when appropriate and fostering a supportive environment for all involved parties.
- Contributed to the development of program policies and procedures, ensuring alignment with organizational goals and objectives.
- Created opportunities for group learning experiences among mentees, encouraging peer-to-peer support networks within the program context.
- Organized regular check-ins with mentees to evaluate progress, set new goals, and address any concerns or issues that arose during the program.
- Implemented creative problem-solving techniques when faced with unexpected challenges during the course of the program mentorship initiatives.
- Promoted a positive learning environment by creating engaging materials and resources for use in mentorship sessions.
Lead Sales Associate
Dollar General
08.2023 - 07.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
Prep Cook
Applebee's
04.2023 - 07.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
- Trained and assisted new kitchen staff members.
Expo Runner
Applebee's
04.2023 - 07.2023
- Developed strong communication skills while liaising between front-of-house and back-of-house teams.
- Informed restaurant staff about feedback or requests to promote customer satisfaction.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
- Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
- Contributed to a positive team environment by assisting coworkers during busy periods when necessary.
Education
Bachelor of Arts - Psychology
University of Minnesota
Morris05-2028
Bachelor of Arts - Human Services
University of Minnesota
Morris, MN05-2028
High School Diploma -
Summit High School
Summit, SD05-2023
Skills
- Instructional strategies
- Motivation techniques
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Organization
- Emotional support
- Conflict resolution
- Activity planning
- Scheduling
- Progress monitoring
- Motivational techniques
- Customer service
- Cash handling
- Retail store operations
- Team leadership
- POS system operation
- Staff training and development
- Cleaning and organization
- Safe food handling
- Efficient multitasking
- Time management
- Following instructions
- Guest relations
- Sales experience
Timeline
Gateway Program Mentor
Gateway Program
05.2025 - Current
Lead Sales Associate
Dollar General
08.2023 - 07.2024
Prep Cook
Applebee's
04.2023 - 07.2023
Expo Runner
Applebee's
04.2023 - 07.2023
Bachelor of Arts - Psychology
University of Minnesota
Bachelor of Arts - Human Services
University of Minnesota
High School Diploma -
Summit High School
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