Veronica Brown
Mesa,AZ
Summary
To be productive, efficient and effective as a causality claims adjuster by thoroughly investigating, evaluating and negotiating claims to proper conclusion.
Overview
21
21
years of professional experience
Work History
Auto injury adjuster II
USAA
10.2004 - 04.2025
- Took inbound calls to evaluated coverage for auto and property claims based on policy contracts. Thoroughly investigated claims to ensure a proper resolution was reached that was fair and equitable to all parties involved.
- Evaluated soft tissue injury claims to settle with Personal injury attorneys or claimants in a fair and equitable manner to protect our insureds and the organization.
- Consistently strived to educate members on USAA’s products and services by understanding their present and future insurance needs, while recognizing life events.
- Leadership
- Completed a company learning program, obtained the highest level available
- Assumed manager responsibilities in the absence of unit manager
- Mentored new and seasoned claims adjusters on how to apply policies and procedures to ensure successful resolution
- Maintained data regarding the practices and procedures of adverse carriers and attorney offices. Shared information learned with coworkers and trainees in an effort to resolve claims in a timely and efficient manner
- Selected as Property Damage and Subrogation Champion to kept adjusters abreast of new and existing procedures
- Selected as a Pride representative for coworkers, responsible for ensuring adjuster’s concerns were presented to management to ensure best in class work place
- Selected as New Employee Training coach and maintained as back up for several classes for 3 years
- Monitors a medical bills and records for the team that are sent to the company but may not have been matched to a file
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
Bachelor of Arts - Business Management
Saint Leo University
12.2013
Masters - Educational Leadership
Northern Arizona University
Skills
- Service excellence
- Focused listening
- Strategic problem resolution
- Accurate data entry
Timeline
Auto injury adjuster II
USAA
10.2004 - 04.2025
Masters - Educational Leadership
Northern Arizona University
Bachelor of Arts - Business Management
Saint Leo University
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