Veronica Candela
Mineola,NY
Summary
Compassionate patient representative with a background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrate the ability to improve patient satisfaction through attentive service and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative/Lead Secretary
Department of Radiology at Mount Sinai
New York, NY
08.2024 - Current
- Schedule appointments and manage patient registration efficiently.
- Facilitated communication between patients and providers
- Verified insurance and obtain referrals as needed.
- Prepare charts and documentation for patient appointments.
- Input patient demographic data into the electronic health record system
- Coordinate with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Registered Medical Assistant
Mount Sinai Doctors
New York, NY
01.2021 - 01.2024
- Patient Triage
- Administrative and Clinical Support
- Insurance Verification and Referrals
- Appointment Scheduling and Registration
- Vital Signs and EKG’s
- Sterilization & Autoclaving
- Urinalysis and Specimen Collection
- Phlebotomy
- Assistant to Gel, Cortisone Injections and PRP’s
- PCR Covid and Flu Swabbing
- Workers Compensation Specialist
- Liaison for Patients for Surgery
- Prior Authorizations for Surgeries and Pain Management
- Administer Orthopedic Braces
- Inventory of Supplies and Restocking
Manager/Supervisor
Paddy G’S
Elmhurst, NY
01.2013 - 01.2023
- Handle Day-to-Day Operations
- Organize Private Events
- Handle Accounts Payable and Receivable
- Scheduling
- Inventory, Ordering, and Stocking
- Handle Emergencies and State Inspections
Education
RMA Registered Medical Assistant - Medical Assisant
Allen School of Health Sciences
Brooklyn, NY01.2021
CMAA - Microsoft Word, Medical Terminology, Medical Assistant, Medical Billing/ Coding
Prime Tech Training
Scotrun, PA01.2010
Some College (No Degree) -
John Jay College of Criminal Justice
New YorkSome College (No Degree) -
Queens Borough Community College
New YorkSkills
- Appointment scheduling and insurance verification
- Patient Registration
- Customer service and support
- Team collaboration
- Time management
- Clinical support
- Attention to detail
- Patient care enhancement
Certification
- Registered Medical Assistant (RMA)
- Certified Medical Administration Assistant (CMAA)
- HIPAA Education 2021
- EPIC Training
- CPR Certification
- FEMA Certifications 2021
- National Response Framework
- Introduction to Incident Command System
- An Introduction to the National Incident Management System
- Basic Incident Command System for Initial Response
- Introduction to Hazardous Materials
References
Available upon request.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Patient Service Representative/Lead Secretary
Department of Radiology at Mount Sinai
08.2024 - Current
Registered Medical Assistant
Mount Sinai Doctors
01.2021 - 01.2024
Manager/Supervisor
Paddy G’S
01.2013 - 01.2023
RMA Registered Medical Assistant - Medical Assisant
Allen School of Health Sciences
CMAA - Microsoft Word, Medical Terminology, Medical Assistant, Medical Billing/ Coding
Prime Tech Training
Some College (No Degree) -
John Jay College of Criminal Justice
Some College (No Degree) -
Queens Borough Community College
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