Veronica Carter
Las Vegas,NV
Summary
Dynamic customer service professional with over 29 years of experience and proficiency in Spanish, including speaking, reading, and writing. Highly motivated and eager to embrace new challenges, demonstrating a strong work ethic and adaptability in diverse environments. Exceptional interpersonal skills foster positive relationships with clients and colleagues. Proven ability to work independently while quickly mastering new skills to enhance service delivery and operational efficiency.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Ticket and Gate Agent
Swissport USA (LAS Airport)
02.2023 - 02.2025
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Processed payments for tickets, baggage fees, and other services.
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Performed administrative duties such as filing paperwork or entering data into computer systems.
- Communicated important information to passengers regarding delays or cancellations due to weather or mechanical issues.
- Coordinated with ground staff to ensure smooth loading of luggage onto the aircrafts cargo hold.
- Assisted disabled passengers or those requiring special attention during their travel experience.
- Inspected passenger documents prior to issuing boarding passes and checked for accuracy of flight details.
- Conducted security checks at gates according to TSA guidelines.
- Built and maintained productive relationships with employees.
- Answered customer inquiries regarding flight schedules, destinations, fares, and regulations.
- Provided guidance to new employees on standard operating procedures.
- Monitored gate area for unauthorized personnel access attempts.
- Facilitated communication between airline crew members and ground staff regarding updates on flight status changes.
- Maintained logs of all departing flights including number of passengers boarded and any irregularities that occurred during the process.
General Manager
Pepboys Parts And Auto
02.2002 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained schedule of class assignments to meet deadlines.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Assistant Manager
AutoZone
03.1991 - 02.2002
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
NHA Phlebotomy Technician - Phlebotomy Technician
Phlebotomy USA School
Las Vegas, NV11-2025
CPR Certification - CPR
CPR Certification
Las Vegas, NV10-2025
Cosmetology Certification -
Cosmetology Institute Las Vegas
North Las Vegas, NV03.2020
GED -
Sterling Hight School
Sterling Colorado1990
Skills
- > Spanish speaking, reading and writing
- Policy/program development
- Supervision and training
- Cross-functional team management
- Organizational skills
- Supervision & leadership
- Multitasking
- Reliable & trustworthy
- Team management
- Relationship building
- Team building
- Good work ethic
Certification
NHA Phlebotomy Technician , CPR certification, Cosmetology Certification.
Languages
Spanish
Native or Bilingual
Timeline
Ticket and Gate Agent
Swissport USA (LAS Airport)
02.2023 - 02.2025
General Manager
Pepboys Parts And Auto
02.2002 - 02.2021
Assistant Manager
AutoZone
03.1991 - 02.2002
GED -
Sterling Hight School
NHA Phlebotomy Technician - Phlebotomy Technician
Phlebotomy USA School
CPR Certification - CPR
CPR Certification
Cosmetology Certification -
Cosmetology Institute Las Vegas
Education and Training
Customer service for over 20 years experience .