Rachel Maria
Queens
Summary
Seasoned Ticket Agent with comprehensive knowledge in ticketing procedures, customer service, and problem resolution. Demonstrated strong communication skills and efficiency in managing high-volume transactions. Skilled in delivering timely service to customers while maintaining professionalism under pressure. Instrumental in enhancing customer experience through seamless process execution and cordial interaction.
Overview
10
10
years of professional experience
Work History
Ticket Agent
Delta Air Lines, Inc
Queens
02.2022 - 02.2025
- Assisted travelers with special needs or requests during check-in process.
- Provided customer service to passengers at the ticket counter, including checking in luggage and issuing boarding passes.
- Assisted customers with ticketing inquiries and purchase of tickets.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Ensured compliance with FAA regulations concerning ticketing operations.
- Coordinated seating assignments based on customer preferences or needs.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Gave public address announcements regarding vehicle and aircraft arrivals and departures.
Crew Member
Chipotle Grill
Brooklyn
03.2021 - 07.2021
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assembled and served meals according to specific guest requirements.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Food and Beverage Cashier
Footprints cafe express
Brooklyn
09.2020 - 03.2021
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of work area throughout shift.
- Answered phone calls to assist customers with questions and orders.
- Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
- Greeted customers and provided menus.
- Presented food and beverages to guests at tables.
- Trained new employees to perform duties.
- Organized take-out orders efficiently according to customer requests.
Teacher's Assistant
Urban assembly institute of math and science
Brooklyn
09.2017 - 03.2020
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Managed the distribution and collection of textbooks and other teaching materials.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
- Tutored students in course material to improve comprehension.
- Graded assignments and tests and documented results into filing systems.
- Distributed and collected tests and homework to prepare for grading by head teacher.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
Volunteer
NYPD explore
Brooklyn
09.2014 - 11.2016
- Attended weekly meetings to discuss progress and future initiatives.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
- Developed and implemented fundraising approaches to raise money for cause.
- Interacted with local law enforcement agencies when needed.
Education
High School Diploma -
Urban Assembly of Institute of Math And Science
Brooklyn, New York06-2020
Skills
- Customer service
- Ticketing systems
- Problem resolution
- Team collaboration
- Public speaking
- Organization skills
- Customer engagement
- Ticket sales
- Leadership
- Quick learner
- Heavy lifting
- Basic computer skills
- Cash handling experience
- Airline reservation systems
- Food safety
- Training and mentoring
- Fluent in Spanish (reading, writing, speaking)
Timeline
Ticket Agent
Delta Air Lines, Inc
02.2022 - 02.2025
Crew Member
Chipotle Grill
03.2021 - 07.2021
Food and Beverage Cashier
Footprints cafe express
09.2020 - 03.2021
Teacher's Assistant
Urban assembly institute of math and science
09.2017 - 03.2020
Volunteer
NYPD explore
09.2014 - 11.2016
High School Diploma -
Urban Assembly of Institute of Math And Science