Merly James
Kailua-Kona,HI
Summary
Motivated Ticket Agent experienced in delivering exceptional customer service and achieving sales goals. Recognized for exceeding service expectations through effective communication, multitasking, and time management. Dedicated professional committed to fostering positive customer experiences and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Ticket Agent
Southwest Airlines
Kailua-Kona, Hawaii
11.2022 - Current
- Assisted customers with ticketing inquiries and purchase of tickets.
- Assisted Southwest Airlines passengers with check-in, boarding, and travel questions.
- Processed ticket changes, standby requests, and flight rebookings in reservation systems.
- Verified travel documents, IDs, and boarding passes at gate and counter.
- Communicated flight updates, gate changes, and delay notices to customers.
- Resolved customer concerns with clear, courteous service at ticket counter.
- Resolved customer complaints in a professional manner.
- Collected baggage fees, excess baggage charges and other applicable fees from passengers.
- Followed airline safety, security, and compliance procedures throughout daily duties.
Education
Saipan Mariana High School
Saipan, Commonwealth Skills
- Reservation systems
- Ticket rebooking
- Check-in procedures
- Boarding verification
- Travel document screening
- Fare collection
- Baggage fee processing
- Compliance procedures
- Airline customer service
- Customer communication
- Problem solving
- Conflict resolution
- Customer service
Timeline
Ticket Agent
Southwest Airlines
11.2022 - Current
Saipan Mariana High School