Kalkidan Bahiru
Lithonia,GA
Summary
Adept Ticket Agent from Manger with a proven track record in utilizing advanced ticketing systems and enhancing customer satisfaction. Excelled in accurate data entry and customer service, significantly improving service delivery. Skilled in travel bookings and resolving ticketing issues, demonstrating patience and a customer-oriented approach. Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills.
Overview
7
7
years of professional experience
Work History
Ticket Agent
Manger
02.2016 - 06.2023
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Assisted with development and implementation of new ticketing policies for enhanced service delivery.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided schedule, routing and fare information to assist customers with ticket purchases.
- Kept passengers informed about flight status updates via timely announcements and personal interactions.
- Sold, printed, and issued tickets to guests.
Education
Ticket Reservetion And Foundetion
ATA COLLEGE
02.2016
Skills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Ticket Sales
- Ticketing Systems Knowledge
- Customer Service
- Travel bookings
- Invoice Preparation
- Tour Package Creation
Websites
Languages
English
Professional Working
Amharic
Native or Bilingual
Timeline
Ticket Agent
Manger
02.2016 - 06.2023
Ticket Reservetion And Foundetion
ATA COLLEGE
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