SONIA CORREA
Hau'ula,HI
Summary
Dynamic customer service professional with a proven track record at Kualoa Ranch, excelling in complaint handling and accurate data entry. Recognized for enhancing guest experiences through strong interpersonal skills and effective teamwork. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Ticket Agent
Kualoa Ranch
Kaaawa, HI
01.2025 - Current
- Processed customer ticket purchases efficiently, ensuring prompt service and satisfaction.
- Assisted in coordinating tour schedules, maximizing visitor experience and resource allocation.
- Maintained accurate records of ticket sales and inventory using point-of-sale systems.
- Provided information on attractions and services, enhancing guest engagement and knowledge.
- Resolved customer inquiries and concerns effectively, promoting positive relationships with visitors.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Guest Advocate
Target
Kaneohe, HI
05.2024 - 03.2025
- Assisted guests with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Processed transactions efficiently using POS system, ensuring accurate cash handling.
- Collaborated with team members to restock merchandise and maintain inventory levels.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environment.
- Educated guests on product features and promotions to drive sales and engagement.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
Cashier
Foodland Gas Station
La'ie, HI
04.2024 - 05.2024
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure efficient service.
- Handled cash management tasks, including balancing registers at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Foodland Farms
Honolulu, HI
03.2022 - 01.2023
- Collaborated with team members to optimize store operations during peak hours.
- Implemented effective inventory tracking methods to reduce discrepancies and waste.
- Provided training and support to new cashiers, fostering a collaborative work environment.
- Resolved customer complaints effectively, contributing to improved service satisfaction levels.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Foodland Grocery Store
Kailua, HI
07.2021 - 03.2022
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Housekeeper
Courtyard Marriott
La'ie, HI
05.2016 - 04.2018
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Implemented efficient cleaning procedures, reducing turnaround time between guest check-outs and arrivals.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Monitored inventory levels of cleaning supplies and coordinated timely replenishment orders.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Education
High School Diploma -
Kahuku High & Intermediate
Kahuku, HI08-2001
Skills
- Patience and tolerance
- Accurate data entry
- Customer Service-oriented
- Data entry
- Basic computer skills
- Complaint handling
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
Timeline
Ticket Agent
Kualoa Ranch
01.2025 - Current
Guest Advocate
Target
05.2024 - 03.2025
Cashier
Foodland Gas Station
04.2024 - 05.2024
Cashier
Foodland Farms
03.2022 - 01.2023
Cashier
Foodland Grocery Store
07.2021 - 03.2022
Housekeeper
Courtyard Marriott
05.2016 - 04.2018
High School Diploma -
Kahuku High & Intermediate