Melissa Andrade

Work History

Delta Air Lines, Inc

11.2022 - Current

Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
Researched and resolved customer ticketing issues to promote satisfaction.
Utilized strong communication skills to resolve disputes among passengers regarding seating assignments or luggage issues.
Maintained up-to-date knowledge of airline policies, procedures, and promotions to provide accurate information to customers.
Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Verified passenger identification and processed required travel documents for smooth boarding procedures.
Kept passengers informed about flight status updates via timely announcements and personal interactions.

FedEx

06.2020 - 05.2022

Delivered packages to customer doorsteps and business offices.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Maintained strong relationships with clients through proactive communication and personalized service.

Medical Resources Home Health Corp

10.2017 - 09.2021

Assisted patients with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Reduced patient stress levels through effective communication and active listening skills.
Provided emotional support for patients during challenging times, fostering a positive healing environment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Baldwin School

05.2017 - 12.2017

Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Promoted teamwork among colleagues by proactively assisting others when needed.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Cleaning Company

04.2015 - 09.2017

Verified cleanliness and organization of storage areas and carts.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

Twin Rivers

02.2013 - 01.2015

Followed supervisor instructions to complete tasks on time.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.