Denise Cavey
AMTRAK
Brookhaven,MS
Work Preference
Location Preference
Remote
Minimum Desired Compensation
$25000/yr
Important To Me
Work from home option
Summary
Received a Customer Service award from AMTRAK
Work History
Ticket Agent
- Responded promptly to customer concerns, providing effective solutions for travel-related issues.
- Assisted customers with ticket purchases and travel inquiries, ensuring positive experiences.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Maintained up-to-date knowledge of routes, schedules, and fare structures to provide accurate information.
- Trained new staff on ticketing procedures and customer service best practices for improved performance.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Broma's Deli
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Insurance/Medical
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Insurance/Medicade
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Cici Pizza
- LDemonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Skills
Patience and tolerance
Customer Service-oriented
Reservation procedures
Booking issues
Cash handling experience
Customer service
Cash handling
Detail-oriented
Phone and email etiquette
Passenger assistance
Accomplishments
Received a Customer Service award from AMTRAK.
Timeline
Ticket Agent
AMTRAK
Read More
Broma's Deli
Manager Assistant
Read More
Insurance/Medical
Dr. JJ Breeland
Read More
Insurance/Medicade
Blue Cross Blue Shield of Minnesota
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Cici Pizza
Manager,supervisor
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Copiah-Lincoln Community College
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