Heidyann Cruz
Bronx,N.Y
Summary
Detailed and organized Ticket Agent with Number years of experience in Type sales. Demonstrated proficiency in Software system, administrative office functions and strong team contribution. Effective communicator recognized by superiors and customers for consistently exceeding service expectations. Customer-oriented Reservation Agent with over Number years of experience in Industry. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
14
14
years of professional experience
Work History
Ticket Agent
Virgin Atlantic Airlines
07.2021 - Current
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
Manager
Fabco Shoes Retail Store
Mount Vernon, NY
04.2019 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Cabin Service Supervisor
Airways Airlines
09.2010 - 03.2019
- Maintained current knowledge of personnel strengths, completed training and tactical knowledge to effectively coordinate strategic and tactical plans.
- Oversaw routine and unplanned security searches, as well as regular facility and grounds patrols, to protect personnel and assets.
- Coordinated training for over Number personnel, covering topics such as tactical planning, compliance requirements and defensive plans.
- Managed accurate and efficient unit paperwork and current personnel files.
Education
Associate Of Business Administration - Business Management
Long Island Business Institute - Flushing
Flushing, NY08.2016
High School Diploma - General Studies
Carlos Escobar López
Medianía Alta Puerto Rico 05.2002
Skills
- Duty Management
- Customer Service-Oriented
- Data Entry
- Process Improvement
- Foreign Language Proficiency
- Customer Service Excellence
- Ticketing Systems Knowledge
- Sales Techniques
- Effective Communication
Timeline
Ticket Agent
Virgin Atlantic Airlines
07.2021 - Current
Manager
Fabco Shoes Retail Store
04.2019 - 04.2021
Cabin Service Supervisor
Airways Airlines
09.2010 - 03.2019
Associate Of Business Administration - Business Management
Long Island Business Institute - Flushing
High School Diploma - General Studies
Carlos Escobar López