PASCALE M. HALL

• Assisted Amtrak passengers with ticket purchases, reservations, and schedule changes.
• Processed cash, credit, and refund transactions through Amtrak ticketing systems.
• Explained fares, routes, boarding times, and travel policies to customers.
• Resolved service questions and rerouted travelers during delays and cancellations.
• Coordinated baggage handling, claim tags, and special assistance requests.
• Communicated with conductors, station staff, and dispatch on train status updates.
• Resolved customer complaints in a professional manner.
• Verified passenger identification documents for international flights.

• Secured building against unauthorized access through vigilant monitoring and proactive patrols, enhancing overall security.
• Enhanced security of building through continuous monitoring and regular patrols to prevent unauthorized access.
• Protected attendees at events such as concerts by scanning guests, belongings, and deliveries.
• Patrolled public areas to identify and address unsafe conditions, ensuring safety for all.

• Organized office file system for quick retrieval of necessary records.
• Created and maintained databases for organizing and managing information.
• Prevented technical problems by maintaining equipment and troubleshooting issues.
• Scheduled appointments, meetings and events in a comprehensive master calendar.
• Handled administrative support needs to facilitate effective teamwork.
• Completed work schedules, managed calendars and arranged appointments.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Proofread and edit correspondence, reports and files.
• Trained staff members in procedures.
• Built and updated Excel spreadsheets to track key metrics.
• Prepared outgoing packages and coordinated pickups and deliveries.

Enhanced customer satisfaction ratings through targeted dispatch service initiatives.

• Developed initiatives for improving customer satisfaction ratings related to dispatch services.
• Streamlined dispatch workflow by verifying accurate call assignments by dispatchers.
• Dispatched Roto-Rooter technicians to emergency plumbing service requests.
• Scheduled daily service routes through dispatch software and phone systems.
• Created daily work schedules for efficient operations.
• Coordinated repairs to ensure uninterrupted service and timely schedules.
• Developed detailed documentation outlining each step of dispatch process from order entry to final delivery confirmation.