Monique Lowery
Southgate,MI
Summary
Proven professional with a history at Spirit, adept in leveraging customer service-oriented skills and accurate data entry to enhance operational efficiency and customer satisfaction. Excelled in resolving complaints and optimizing ticket sales processes, demonstrating exceptional problem-solving and organizational abilities. Achieved significant improvements in customer experience and operational workflows.
Overview
13
13
years of professional experience
Work History
Ticket Agent
Spirit
Detroit, MI
12.2020 - 06.2024
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Front Desk Receptionist
Days Inns
Livonia, MI
08.2014 - 12.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
Direct Marketing Representative
Absopure
Livonia, MI
05.2011 - 08.2014
- Maintained customer satisfaction levels by addressing concerns promptly and providing solutions tailored to individual needs.
- Adjusted content of sale presentations by studying customers.
- Improved overall campaign metrics with ongoing evaluation, refinement, and optimization of tactics based on data-driven insights.
- Optimized campaign performance with thorough data analysis and regular progress reporting to stakeholders.
Education
Associate - Business Management
Henry Ford College
Dearborn, MISkills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Travel industry knowledge
- Payment Processing
- POS Systems
- Data Management
- Upselling strategies
- Process Improvement
- Reservation Management
- Queue management
- Ticket Sales
- Basic computer skills
- Complaint Handling
- Information assistance
- Mathematical Calculations
- Booking issues
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
Timeline
Ticket Agent
Spirit
12.2020 - 06.2024
Front Desk Receptionist
Days Inns
08.2014 - 12.2020
Direct Marketing Representative
Absopure
05.2011 - 08.2014
Associate - Business Management
Henry Ford College