Veronica Castaneda
16047 Faircrest Dr,TX
Summary
Experienced Claims representative with over 10 years of experience efficiently processing and working insurance claims. Experience in verifying policy coverage, negotiating settlements, and maintaining accurate records. Highly diligent and proactive professional with remarkable problem solving skills. Excellent communicator with strong attention to detail and a commitment to providing exceptional customer service. Eager to contribute to a team-oriented environment and make a positive impact on claims processing.
Overview
11
11
years of professional experience
Work History
Claims Administrator
Dimont and Associates
01.2016 - Current
- Reviewed photos of vacant foreclosed properties submitted by the lien holder; in order to proceed with submitting a new property claim to insurance companies
- Discussed property damages with insurance carriers and adjusters to gather necessary information for claims processing
- Investigated and assessed claims related to property damage resulting from natural disasters, accidents, or other hazardous events
- Handled claims from start to finish ensuring detailed documentation was noted in each file
- Investigated and assessed damage to property and created property damage estimates.
- My job consists of an incoming workflow where I process and handle a minimum average of 840 files a month on behalf of the client Freddie Mac to completion
Claims Adjuster
Wawanesa Insurance
01.2014 - 11.2016
- Investigated, evaluated, and settled auto insurance claims in a timely and accurate manner
- Gathered information about the accident to include police reports, recorded statements, and photos of the damaged vehicles
- Negotiated with policyholders, repair shops, claimants and other parties involved to reach fair and cost-effective claim settlements
- Communicated with customers and claimants to provide status updates on claims to include rental coverage
- Negotiated settlements with claimants and other parties to reach fair and timely resolutions, while adhering to company policies and regulatory requirements.
Skills
- Detail oriented
- Excellent written and oral communication skills
- Problem solving
- Understanding of insurance policies
- Taking ownership of assigned tasks and ensuring quality work
- Develops positive workplace relationships
Timeline
Claims Administrator
Dimont and Associates
01.2016 - Current
Claims Adjuster
Wawanesa Insurance
01.2014 - 11.2016
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