Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Veronica Castillo

San Antonio,TX
Veronica Castillo

Summary

Dynamic professional with extensive experience at Percepta, excelling in accuracy and precision while reducing errors. Proven ability to enhance client relationships as a Bilingual Customer Service Specialist, achieving high satisfaction ratings. Skilled in CRM software and adept at fostering teamwork, contributing to improved productivity and quality standards.

Overview

3
years of professional experience

Work History

Amazon

Packer Associate
11.2024 - Current

Job overview

  • Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
  • Completed high-volume packing assignments quickly while maintaining strict quality standards.
  • Supported quality control efforts by inspecting products for defects before packaging.
  • Reduced product damage rates by carefully handling items during the packing process.

Percepta

Bilingual Customer Service Specialist
10.2023 - 11.2024

Job overview

  • Served as the primary point of contact for Spanish-speaking clients, offering seamless service regardless of language preference.
  • Developed rapport with clients by providing personalized service in their preferred language.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries in both English and Spanish.
  • Contributed to a positive work environment by sharing cultural insights and fostering greater understanding among diverse colleagues.
  • Achieved high customer satisfaction ratings with efficient support during peak call times.
  • Resolved escalated issues through effective problem-solving skills, resulting in satisfied customers and reduced complaints.

Amazon

Inbound Stower
06.2023 - 09.2023

Job overview

  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.

H.E. Butt Grocery Company

Order Selector
10.2022 - 07.2023

Job overview

  • Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
  • Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak business hours without compromising quality or speed.
  • Minimized damaged items through careful handling of fragile products while selecting orders.
  • Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.

Amazon

Process Guide
05.2022 - 06.2023

Job overview

  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity and cost savings.

Education

Lorenzo De Zavala Elementary
San Antonio, TX

GED
02-1998

Skills

  • Calendar management
  • Remote work capabilities
  • Accuracy and precision
  • Guest relations
  • Follow-up skills
  • Client relationship building
  • Sales support
  • CRM software
  • Data entry proficiency

Languages

Spanish

Timeline

Packer Associate

Amazon
11.2024 - Current

Bilingual Customer Service Specialist

Percepta
10.2023 - 11.2024

Inbound Stower

Amazon
06.2023 - 09.2023

Order Selector

H.E. Butt Grocery Company
10.2022 - 07.2023

Process Guide

Amazon
05.2022 - 06.2023

Lorenzo De Zavala Elementary

GED

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Veronica Castillo