Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Veronica Chairez

Lincoln,NE

Summary

Studying Psychology on a Pre-Health track, I'm excitedly charting a course toward Occupational Therapy. My journey began in retail, where I learned the joy of assisting others, and now plan on blending my professional background and my studies for better knowledge and experience in healthcare. After my Bachelor's Degree, I plan on continuing my education at the University of Nebraska Medical Center to receive a PhD. I am beyond excited to reach my goal of empowering others on their journey to physical wellness as a future Occupational Therapist.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

B&R Stores
01.2023 - Current
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Acted as a valuable resource for Spanish-speaking customers, ensuring they understood medication instructions and addressing any concerns or questions they had.

Customer Support Specialist

Walgreens
09.2019 - 09.2022
  • Provided comprehensive customer service in both the pharmacy and retail areas of Walgreens, assisting with medication organization and front-end transactions.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
  • Operated the photo department at Walgreens, ensuring high-quality prints, and passport photos while assisting customers with their photo needs.
  • Facilitated secure financial transactions by managing Western Union services, ensuring accurate and efficient processing for customers.
  • Provided excellent customer service by effectively communicating with and assisting Spanish-speaking customers.

Facilities Maintenance Technician

FBG Facility Services
07.2019 - 09.2019
  • Maintained a clean and organized women's locker room by stocking towels and ensuring a tidy environment.
  • Demonstrated exceptional customer service skills by being friendly and helpful to members.
  • Efficiently performed cleaning duties, including mopping and using a variety of cleaning supplies and chemicals.

Quality Assurance Specialist

Gallup
08.2018 - 10.2018


  • Successfully conducted survey polls by effectively communicating with people over the phone across different states.
  • Demonstrated excellent phone etiquette and communication skills while conducting surveys.
  • Developed strong interpersonal skills by engaging with individuals from diverse backgrounds during survey calls.

Education

Bachelor of Arts - Psychology

University of Nebraska - Lincoln
Lincoln, NE
12.2024

Skills

  • Bilingual (Spanish)
  • First Aid Knowledge ( CPR Certified in April 2024)
  • Patient Education
  • Medical Terminology
  • Customer Service
  • Problem-Solving Skills
  • Teamwork Abilities
  • Interpersonal Skills
  • Pharmacology Knowledge
  • Flexible scheduling
  • Organizational skills
  • Sanitization procedures

Certification

  • Licensed Pharmacy Technician: 2023-2024
  • Future CPR Certified: April 2024

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

B&R Stores
01.2023 - Current

Customer Support Specialist

Walgreens
09.2019 - 09.2022

Facilities Maintenance Technician

FBG Facility Services
07.2019 - 09.2019

Quality Assurance Specialist

Gallup
08.2018 - 10.2018

Bachelor of Arts - Psychology

University of Nebraska - Lincoln

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Veronica Chairez