VERONICA CHARLTON
OCEAN NETWORK EXPRESS (ONE)
Douglasville,GA
16
years of professional experience
Logistics and Transportation Professional experienced in managing import/export operations and coordinating high-volume shipments. Achieved on-time delivery through effective collaboration with transportation partners and meticulous tracking of critical shipment dates. Focused on maintaining accurate records and delivering exceptional customer service in fast-paced environments.
Work History
Vessel Close-Out Specialist
4 Years 9 Months- Coordinate high-volume export shipment activities to ensure cargo is properly documented and prepared before vessel cutoff and scheduled sailing dates.
- Track and monitor export containers through terminal, carrier, and transportation systems to verify shipment status and identify potential delays.
- Maintain communication with terminals, rail providers, trucking partners, customers, and internal departments regarding shipment status and critical delivery requirements.
- Identified shipments at risk of missing scheduled vessel departures and communicated exceptions to appropriate teams for prompt resolution.
- Coordinate shipment priorities across documentation, transportation, terminal, and customer service teams to support on-time cargo movement.
- Review and prepare export documentation while ensuring information is accurate and compliant with carrier, terminal, and customer requirements.
- Work with customers and operational partners to resolve documentation discrepancies, cargo holds, scheduling issues, and other shipment exceptions.
- Tracked containerized cargo and provided timely status updates throughout export process to ensure smooth operations.
- Communicate with internal and external customers regarding shipment status, documentation requirements, scheduling, and operational questions.
- Supported management with operational reporting and shipment status updates, identifying recurring service issues for continuous improvement.
- Collaborate across departments to resolve critical transportation and documentation issues before they affect customer delivery commitments.
- Follow established export procedures, carrier requirements, company policies, and documentation standards.
- Assist with training and mentoring team members on export procedures, systems, documentation, and workflow requirements.
Transportation Dispatch Specialist
2 Years 3 Months- Coordinated daily transportation activities for import and export freight, including container movement between terminals, rail facilities, warehouses, customers, and other delivery locations.
- Scheduled and dispatched truck drivers according to customer delivery requirements, equipment availability, appointment schedules, and cargo availability.
- Maintained continuous communication with drivers, terminals, customers, warehouses, and transportation partners to ensure real-time updates on in-transit shipments.
- Tracked and traced shipments from pickup through final delivery and provided customers with timely status updates.
- Monitored delivery schedules and proactively addressed potential delays, ensuring adherence to customer commitments.
- Coordinated routing and scheduling changes to maintain efficient and on-time transportation service.
- Collaborated with customers and transportation partners to swiftly resolve missed appointments, terminal delays, equipment issues, and other shipment exceptions.
- Verified shipment information and maintained accurate transportation, dispatch, and delivery records.
- Navigated terminal and railroad systems to monitor container availability, shipment movement, and delivery status.
- Supported internal teams by providing shipment updates and escalating critical transportation delays when necessary.
- Delivered professional customer service while managing multiple time-sensitive shipments simultaneously.
- Monitored daily dispatch activity, resolving delays and service exceptions to maintain shipment continuity.
- Coordinated container dispatch schedules to align shipment movement with port, rail, and trucking operations.
- Communicated route updates and delivery requirements with carriers, terminals, and internal operations teams.
- Verified dispatch documentation, ensuring accurate shipment details, equipment availability, and release status.
- Tracked container movements in transportation systems, updating records to support timely operational decisions.
- Prioritized urgent dispatch requests, balancing customer requirements with capacity and schedule constraints.
- Supported cross-functional teams with shipment coordination, issue resolution, and service recovery efforts.
- Maintained a high standard of professionalism under pressure, ensuring the consistent delivery of quality service even during crisis situations.
- Increased customer satisfaction by consistently providing clear instructions to drivers regarding routes, schedules, and special considerations.
- Maintained detailed records of call logs, incident reports, and dispatcher actions to support ongoing analysis and improvement efforts.
Truck Dispatcher
8 Years 6 Months- Managed daily truck dispatch activities supporting local and regional freight transportation.
- Coordinated driver assignments, pickup schedules, delivery appointments, and customer requirements.
- Tracked shipments from pickup to final delivery, ensuring on-time transportation commitments.
- Maintained communication with drivers and customers during transit, providing updates on shipment status.
- Expedited time-sensitive shipments and adjusted transportation plans when delays or service issues occurred.
- Identified potential late deliveries and communicated updated shipment information to customers and internal operations teams.
- Coordinated resolution of scheduling and delivery problems with drivers, customers, warehouses, and transportation partners.
- Monitored multiple active shipments while prioritizing urgent customer and operational requirements.
- Provided customers with tracking and tracing information and responded to shipment-related questions.
- Supported transportation planning and scheduling to improve equipment and driver utilization.
- Built strong working relationships with drivers, customers, and transportation partners through consistent communication and dependable service.
- Monitored route progress and adjusted dispatch plans to address delays, breakdowns, and weather disruptions.
- Communicated load updates with drivers, brokers, and customers to maintain accurate delivery expectations.
- Entered dispatch details into transportation systems to ensure accurate load tracking and recordkeeping.
- Resolved service issues by rerouting drivers and prioritizing urgent freight requests.
- Scheduled pickups and deliveries while balancing equipment utilization and operational efficiency.
- Reviewed paperwork and shipping instructions to verify compliance with dispatch requirements.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
Education
High School Diploma
Skills
Import & Export Logistics
International Shipping Documentation
Freight Forwarder Coordination
Shipment Tracking & Tracing
Delivery & Schedule Coordination
Container & Truck Shipment Management
Transportation Dispatch
Delivery Exception Resolution
Documentation Control
Document review
Bills of Lading & Shipping Instructions
Commercial Invoices & Packing Lists
Vendor & Customer Communication
Cross-Functional Collaboration
Problem Resolution
Purchase & Shipment Status Tracking
Status reporting
Customer Service
Invoicing & Billing
Recordkeeping & File Maintenance
Transportation Management Systems
Transportation management systems
Terminal Operating Systems
Railroad Tracking Systems
Export Documentation Systems
Shipment Tracking Platforms
Operational Systems: Terminal Websites
Railroad Websites
Carrier Tracking Systems
Transportation and Dispatch Platforms
Asset recovery
Dispute resolution
Workflow management
Shipping contract management
Cargo recovery
Operational workflow
Effective communication
Customer communication
Shipping compliance
Stakeholder engagement
Decision-making
Documentation management
Information gathering
Collaboration
Relationships and rapport
Problem-solving
Relationships and rapport
Conflict resolution
Conflict resolution
Communication skills
Microsoft Office: Excel
Word
Outlook
Adaptability and flexibility
Logistics decision-making
Self-motivation
Interpersonal communication
Customer management
Conflict resolution
Active listening
Process optimization
Writing skills
Logistics coordination
Verbal and written communication
Teamwork and collaboration
Multitasking Abilities
Timeline
Vessel Close-Out Specialist
OCEAN NETWORK EXPRESS (ONE)
01.2022 - CurrentRead More
Transportation Dispatch Specialist
HAPAG-LLOYD
08.2019 - 11.2021Read More
Truck Dispatcher
ROAR LOGISTICS
08.2010 - 02.2019Read More
Astronaut High School
High School Diploma
Read More
INTERNATIONAL SHIPPING & LOGISTICS EXPERIENCE
- Import and export shipment coordination
- Containerized and truck freight tracking
- Vessel schedule and cutoff management
- Terminal and railroad shipment monitoring
- Freight and transportation partner coordination
- Bills of Lading
- Shipping Instructions
- Commercial Invoices
- Packing Lists
- Shipment tracking and tracing
- Delivery scheduling and expediting
- Documentation review and control
- Customer invoicing
- Shipment exception management
- International logistics customer service
Personal Information
Title: Supplier Expediting | Import/Export Logistics | Transportation Coordination