Open To Work
Veronica Charlton
Douglasville,GA
Work Preference
Summary
Logistics and transportation professional with extensive experience in export logistics and transportation coordination. Demonstrated success in achieving over 95% on-time performance and resolving complex shipment issues, enhancing operational efficiency and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Vessel Close-Out Specialist
Ocean Network Express (ONE)
01.2022 - Current
- Led daily vessel close-out activities for 1000+ export containers per week.
- Resolved complex shipment exceptions before vessel cutoff, enhancing operational performance.
- Monitored shipment status through multiple systems, achieving over 95% on-time performance.
- Facilitated communication among departments to enhance collaboration during export processes. across departments to ensure seamless export execution.
- Prepare accurate customer invoicing and export documentation with 100% accuracy.
- Coordinate priorities among documentation, terminals, rail providers, trucking partners, and customers.
- Partnered with leadership to streamline processes, significantly reducing rolled cargo.
- Maintain compliance with customs and carrier requirements.
- Balance multiple vessel schedules under demanding deadlines.
- Mentor newly hired team members on export procedures, systems, and workflow standards.
- Recognized as a trusted resource for difficult operational issues.
- Provided assistance with continuous improvement initiatives to enhance operational efficiency. continuous improvement initiatives.
Transportation Dispatch Specialist
Hapag-Lloyd
08.2019 - 11.2021
- Coordinated daily transportation operations for import and export freight.
- Scheduled and dispatched over 95% of drivers, aligning operations with customer priorities.
- Resolved transportation delays before customer impact.
- Improved shipment visibility through proactive communication.
- Partnered with warehouses, terminals, and drivers to improve service.
- Monitored key performance indicators and dispatch performance regularly..
- Optimized routing and scheduling with 75% efficiency improvement.
- Addressed customer escalations effectively to maintain satisfaction..
- Facilitated cross-functional communication among departments, enhancing collaboration and service delivery.
- Reduced detention and demurrage exposure by 85% +.
- Sustained service quality levels during busy operational periods..
- Proposed workflow enhancements that streamlined processes and improved operational efficiency.
Truck Dispatcher
Roar Logistics
08.2010 - 02.2019
- Increased fleet utilization by over 75% through optimized routing and scheduling.
- Minimized delivery delays by over 95% by implementing proactive tracking and communication.
- Managed daily dispatch operations supporting local and regional freight.
- Coordinated driver schedules and customer delivery requirements.
- Tracked shipments from pickup through delivery.
- Maintained dispatch records with 100% accuracy.
- Managed and resolved transportation issues to enhance delivery performance. proactively.
- Partnered with customers to exceed service expectations.
- Supported operational planning and scheduling.
- Enhanced communication between drivers and customers to ensure timely updates and satisfaction.
- Recommended dispatch process improvements.
- Recognized as a dependable team leader.
Education
High School Diploma -
Astronaut High School
Titusville, FloridaSkills
- Export documentation
- Export compliance
- Transport management
- Shipment tracking
- Terminal operations
- Railroad tracking
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
Professional Development
- Various employer-sponsored training programs in export operations, transportation coordination, customer service, documentation compliance, safety awareness, transportation systems, process improvement, operational excellence, and continuous learning.
- Continuous training on transportation management systems and terminal operating systems.
- Customer service, communication, and conflict resolution workshops.
- Cross-functional operational and process improvement initiatives.
Timeline
Vessel Close-Out Specialist
Ocean Network Express (ONE)
01.2022 - Current
Transportation Dispatch Specialist
Hapag-Lloyd
08.2019 - 11.2021
Truck Dispatcher
Roar Logistics
08.2010 - 02.2019
High School Diploma -
Astronaut High School