Veronica Collins

Led the end-to-end implementation of payroll systems for small business clients, ensuring smooth integration tailored to client-specific requirements.

Provided expert-level support using platforms such as RUN, TOPS, Gencloud, and SAP.

Trained clients on payroll processing, ensuring confident and accurate system use.

Maintained proactive communication with clients, offering guidance throughout implementation.

Entered data for employees such as employee names, tax information date of births, tax jurisdictions,

Managed prior period adjustments by correcting errors in hours, pay rates, and deductions to ensure payroll accuracy.

Delivered first-level payroll services to small business owners, efficiently processing payroll via telephone in both inbound and outbound environments.

Entered payroll hours and other payroll information for clients over the phone, fax or email.

Acted as a subject matter expert in payroll products, providing comprehensive payroll support to multiple clients.

Mentored and cross-trained new hires in client support, payroll processing and conflict resolution, helping to foster a knowledgeable and cohesive team

Managed email and fax support for over 100 clients, ensuring accurate payroll processing and effective communication.