Arielle Alexander
Bellwood,IL
Summary
Customer Care Professional with 9+ years of experience delivering high-volume customer support and accurate data entry across mortgage, logistics, and facilities operations. Excels in multi-channel communication, issue resolution, and process tracking, achieving rapid complaint resolution and consistently high satisfaction scores while managing complex accounts and inventory workflows. Seeks to apply strong analysis, Microsoft application proficiency, and team-centered approach to improve overall customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Data Entry Specialist
PSG Company
Melrose Park, IL
01.2024 - Current
- Managed client inquiries and resolve issues through effective communication via email and phone, ensuring customer satisfaction and retention.
- Initiated engagement with potential clients through outbound calls, fostering new opportunities for quote generation and business growth.
- Monitored service and project calls for assigned region, reassign calls based on company requirements, driver availability, and drop off location.
- Answered customer escalations for assigned region, coordinating with drivers and buyers.
Customer Service Representative
RedSpeed
Lombard, IL
03.2025 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed applications and documentation with attention to detail for accuracy and compliance.
- Coordinated with internal departments to ensure timely resolution of customer issues and concerns.
- Streamlined customer service processes, reducing response times and improving client satisfaction rates.
Customer Service Representative
Dovenmuehle Mortgage
Lake Zurich, IL
09.2019 - 12.2023
- Managed a high volume of inbound and outbound communication, effectively addressing 60-80 customer inquiries per day through phone, email, and live chat.
- Monitored and recorded daily interaction logs, ensuring accurate tracking of customer service metrics for quality assurance and process improvement.
- Administered bankruptcy accounts, providing resolutions for complex issues and maintaining customer satisfaction.
- Handled difficult and complex customer complaints, resolving issues within 4 minutes, on average, and receiving a customer satisfaction score of 4.9 out of 5.
Storekeeper
Lacosta Facility Support Services
Bellwood, IL
09.2017 - 07.2019
- Managed inventory levels by conducting accurate counts and documenting warehouse transactions.
- Coordinated the efficient handling of shipments, ensuring timely receiving and dispatch of goods.
- Completed over 3,288 customer orders per month, including payment logs and refunds.
- Acted as the face of the company to customers, providing exceptional service and exceeding customer satisfaction targets.
Education
High School Diploma - undefined
Proviso West High School
Hillside, IL05.2018
Skills
- Customer relationship management
- Issue resolution
- Process improvement
- Documentation compliance
- Critical thinking
- Data entry
- Conflict resolution
- Microsoft Excel
Timeline
Customer Service Representative
RedSpeed
03.2025 - 08.2025
Customer Service Representative/Data Entry Specialist
PSG Company
01.2024 - Current
Customer Service Representative
Dovenmuehle Mortgage
09.2019 - 12.2023
Storekeeper
Lacosta Facility Support Services
09.2017 - 07.2019
High School Diploma - undefined
Proviso West High School