Karla Aranda
Greenville,TX
Summary
Experienced customer service professional with insurance policy support, payment processing, and accurate record management. Bilingual communication and strong problem-solving skills support timely resolution of billing, coverage, and customer needs.
Overview
1
1
Language
20
20
years of professional experience
Work History
Customer Service Representative/Data Entry
Hernandez Insurance Agency
Greenville, TX
02.2022 - Current
- Explained insurance options and paperwork requirements to callers and walk-in clients
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer calls regarding policies, billing, and coverage questions at insurance agency
- Resolved billing concerns and directed customers through payment and account questions
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Processed customer payments accurately using register and point-of-sale systems.
- Organized records for Hernandez Insurance Agency to support efficient client service and policy management
- Balanced cash drawer and prepared daily cash counts.
District Manager
Vargas Wireless
Greenville, TX
02.2007 - 10.2021
- Directed district wireless store operations across Vargas Wireless retail locations.
- Coached store managers on sales goals, customer service, and staffing standards.
- Reviewed sales reports, payroll records, and daily performance across district stores.
- Monitored inventory levels, stock transfers, and merchandising standards in stores.
- Interviewed, hired, and trained employees for district retail teams.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Balanced cash drawer and prepared daily closing reports.
- Handled cash, credit, and debit transactions with accuracy.
Education
GED -
Online Classes
Dallas, TX07-2025
Skills
- Insurance policy support
- Payment processing
- Point of sale
- Cash drawer balancing
- Data entry
- Customer record management
- Customer relationship management
- Bilingual customer support
- Fast typing speed
Languages
Spanish
Professional
Timeline
Customer Service Representative/Data Entry
Hernandez Insurance Agency
02.2022 - Current
District Manager
Vargas Wireless
02.2007 - 10.2021
GED -
Online Classes