Cecilia Fuentes

Summary

Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Overview

years of professional experience

Work History

Customer Service Representative/Data Entry

Cj Masonry

04.2020 - 05.2024

Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services, and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Scanned documents and saved in database to keep records of essential organizational information.
Followed established procedures to enter and process data correctly.
Entered data into various computer systems accurately using Microsoft Office Suite.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Laboratory Phlebotomist

Any Lab Test Now

03.2015 - 02.2020

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Centrifuged blood samples as outlined in clinical protocols.
Reviewed patient records for accuracy and completeness.
Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Packaged and shipped specimens to central lab daily.
Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Education

Certified AMCA - Phlebotomy

Pima Medical Institute

Houston, TX

08.2014

High School Diploma -

Kempner High School

Sugar Land, TX

06.2010

Skills

Customer Service
MS Office / Quickbooks
Follow-up skills
Appointment Scheduling
Data Entry

Inbound/Outbound Calling
Payment Processing
Complaint resolution
Computer Proficiency

Timeline