Latriceonna Andrews
Gulfport,MS
Summary
Talented Dental Assistant with six years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SaviLinx
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Dental Assistant
Magnolia Family Dental
05.2018 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared patient X-rays and images for review by dentist.
Dental Assistant Intern
Mark Dillon Family Dentistry
10.2017 - 04.2018
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient X-rays and images by for review by dentist.
Education
Associate of Arts - Dental Assistant
Concorde Career Institute
Jacksonville Florida11.2016
High School Diploma -
Tylertown High School
Tylertown, MS05.2013
Skills
- Local Anesthetic Proficiency
- Taking X-Rays
- Infection Control Proficiency
- Restorative Procedures
- Office Management
- Dental Impressions
- Patient Intake Procedures
- Team Collaboration
- Treatment Room Preparation
- Active Listening
- Sealant Application
- X-Ray Processing
Certification
- Certified Dental Assistant
- Certified Radiology
- Certified CPR
- MCAS - Microsoft Certified Application Specialist
Timeline
Customer Service Representative
SaviLinx
06.2022 - Current
Dental Assistant
Magnolia Family Dental
05.2018 - 05.2022
Dental Assistant Intern
Mark Dillon Family Dentistry
10.2017 - 04.2018
Associate of Arts - Dental Assistant
Concorde Career Institute
High School Diploma -
Tylertown High School
Similar Profiles
Bronna DeVaulBronna DeVaul
CSR at SavilinxCSR at Savilinx
Mantareus BrownMantareus Brown
CSR 2 - Adjudication (Remote) at SaviLinxCSR 2 - Adjudication (Remote) at SaviLinx
Katrina GambleKatrina Gamble
Customer Service Representative(Remote) at SaviLinxCustomer Service Representative(Remote) at SaviLinx