Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JUANITA WATSON

North Charleston,SC

Summary

Seeking a position as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Service Agent-Temp

Liviniti
12.2024 - Current
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Confer with
    customers by telephone to provide information about Rx claims processing.
  • Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well recording detalls of inquiries, complaints, or comments, as well as actions taken.
  • Follow-up to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Review Rx insurance policy terms to determine whether a claim is covered for employer group.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Abide by all obligations under
    HIPAA related to Protected Health
    Information (PHI).

Lead Front Office Coordinator

Coastal Kids Dental and Braces
11.2023 - Current
  • Coordinated office operations and procedures to ensure organizational effectiveness and efficiency
  • Provided excellent service and attention to customers when face-to-face or through phone conversations
  • Provide leadership and guidance to front desk team and assistance to other staff members as needed
  • Used judgment and initiative in handling confidential matters and requests
  • Collaborated with others to discuss new opportunities
  • Send out daily reports for the office manager when needed
  • Handle office needs
  • Reviewed files and records to obtain information and respond to requests
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines

Front Office Coordinator

Coastal Kids Dental and Braces
09.2023 - 11.2023
  • Schedule, reschedule and cancel appointment's
  • Two-day confirmation calls
  • Update demographics on every patient’s chart
  • Check in and check out patients
  • Answer incoming phone calls
  • Process payments
  • Provide assistance with billing
  • Work recall reports for hygiene and treatment plans
  • Submit referrals
  • Verify insurance and provide breakdown of benefits
  • Upload and scan documents into the patient’s charts

Dental Assistant

Aspen Dental
01.2023 - 07.2023
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety
  • Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices
  • Prepared patient x-rays and images for dentist review
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
  • Sterilized rooms and prepped equipment and instruments for procedures daily

Patient Service Representative

Aspen Dental
07.2022 - 01.2023
  • Applied administrative knowledge and courtesy to explain procedures and services to patients
  • Assisted patients in filling out check-in and payment paperwork
  • Balanced deposits and credit card payments each day
  • Took copayments and compiled daily financial records
  • Responded to inquiries by directing calls to appropriate personnel
  • Answered incoming calls, scheduled appointments and filed medical records
  • Confirmed appointments a day and two day's out
  • Worked recall reports for hygiene
  • Resolved customer complaints using established follow-up procedures
  • Resolved billing inquiries and disputes in timely fashion
  • Used EPMS to schedule appointments

Customer Service Account Specialist

T-Mobile
02.2021 - 08.2022
  • Responded proactively and positively to rapid change
  • Sought ways to improve processes and services provided
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
  • Promoted available products and services to customers during service, account management, and order calls
  • Cross-trained and provided backup support for organizational leadership
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales

Sales Associate

Lowes
10.2019 - 04.2020
  • Quoted prices, credit terms and other bid specifications
  • Solved customer challenges by offering relevant products and services
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
  • Helped customers locate products and checked store system for merchandise at other sites
  • Kept detailed records of daily activities through online customer database

Customer Service Representative

Lowes
11.2016 - 10.2019
  • Trained staff on operating procedures and company services
  • Tracked customer service cases and updated service software with customer information
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Implemented and developed customer service training processes
  • Investigated and resolved customer inquiries and complaints quickly
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales
  • Delivered prompt service to prioritize customer needs

Education

Associate of Applied Science -

Trident Technical College
Charleston, SC

High School Diploma -

Shaw High School
Columbus, GA
06.2013

Skills

  • Local Anesthetic Proficiency
  • Restorative Procedures
  • Taking X-Rays
  • Four-Handed Procedures
  • Private care
  • Office Administration

Certification

CPR certified

Timeline

Member Service Agent-Temp

Liviniti
12.2024 - Current

Lead Front Office Coordinator

Coastal Kids Dental and Braces
11.2023 - Current

Front Office Coordinator

Coastal Kids Dental and Braces
09.2023 - 11.2023

Dental Assistant

Aspen Dental
01.2023 - 07.2023

Patient Service Representative

Aspen Dental
07.2022 - 01.2023

Customer Service Account Specialist

T-Mobile
02.2021 - 08.2022

Sales Associate

Lowes
10.2019 - 04.2020

Customer Service Representative

Lowes
11.2016 - 10.2019

Associate of Applied Science -

Trident Technical College

High School Diploma -

Shaw High School

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