Summary
Overview
Work History
Education
Skills
References
Timeline
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Veronica Cruz

Providence,RI

Summary

Bilingual professional fluent in Spanish and English, known for reliability and strong work ethic. Demonstrates effective communication and collaboration skills in diverse environments. Committed to continuous personal and academic growth, with a focus on fostering inclusivity and teamwork.

Overview

3
3
years of professional experience

Work History

Operations Manager

Groden Network/Community & Home Therap. Services
Smithfield, RI
04.2024 - Current
  • Conducted eligibility verifications and weekly checks using platforms such as Optum and Medicaid.
  • Leveraged Noteable to complete budget sheets, process funding cards for client billing, manage new client referrals, and update current client records.
  • Supervised program assistant, overseeing daily departmental operations, and ensuring smooth workflows.
  • Facilitated weekly schedules for employees and clients, enhancing coordination and efficiency.
  • Performed electronic health record audits in Noteable to maintain accuracy and compliance with organizational standards.

Administrative Assistant

Groden Network/Community & Home Therap. Services
Smithfield, RI
05.2023 - 04.2024
  • Managed weekly payroll hours and monthly mileage entries utilizing ADP, ensuring accuracy and timely processing.
  • Leveraged Noteable to complete budget sheets, input documents, review client plans, handle referral calls, and create referral sheets.
  • Used Microsoft Teams to develop and coordinate weekly schedules, enhancing team organization and productivity.

Teller

Coastal1 Credit Union
Pawtucket, RI
08.2022 - 05.2023
  • Handling customer transactions (withdrawals, deposits, loan payments, etc.) utilizing DNA and DynaCash.
  • Ensuring accuracy in balancing cash drawers and Teller Cash Dispensers (TCD) at the end of the day.
  • Processing checks using Check21, which involves digital check imaging for faster and more secure handling.

Education

Bachelor of Science - Accounting

Johnson & Wales University
Providence, RI
12-2022

High School Diploma -

Paul Cuffee Upper School
Providence, RI
06-2019

Skills

  • Budget management
  • Payroll administration
  • Employee training
  • Staff supervision
  • Schedule coordination
  • Attention to detail

References

References available upon request.

Timeline

Operations Manager

Groden Network/Community & Home Therap. Services
04.2024 - Current

Administrative Assistant

Groden Network/Community & Home Therap. Services
05.2023 - 04.2024

Teller

Coastal1 Credit Union
08.2022 - 05.2023

Bachelor of Science - Accounting

Johnson & Wales University

High School Diploma -

Paul Cuffee Upper School

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Veronica Cruz