Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Veronica Cruz

Harlingen,TX

Summary

Dependable professional with extensive experience in correctional operations and staff training. Proven success in roles as a correctional officer and law library supervisor, showcasing attention to detail and a proactive approach. Committed to process improvement and workflow efficiency while upholding principles of dignity and respect for all individuals. Demonstrates professionalism and integrity in all interactions.

Overview

1
1
Language
27
27
years of professional experience

Work History

Unit Readiness Officer/Senior Correctional Officer

Texas Department Of Criminal Justice
Edinburg, TX
02.2026 - Current

Facilitates orientation sessions for newly assigned correctional officers and non-uniform staff to educate on TDCJ policies and procedures.

Conducts task assessments to verify compliance with TDCJ policies and procedures, enhancing operational integrity.

Manages documentation aligned with correctional professional development plan, meeting all deadlines.

Documents trainings for staff within TDCJ systems to ensure accurate records.

Schedules training sessions for staff to promote compliance and enhance competency.

Conducts monthly audits to ensure compliance with the Correctional Professional Development Program.

Senior Correctional Officer

Texas Department of Criminal Justice
Edinburg, Texas
07.2023 - 07.2025
  • Supervised inmate activities to uphold facility regulations and promote a safe environment.
  • Enforced facility rules to uphold safety for inmates and staff.
  • Conducted regular inspections of cell blocks/dormitories and common areas to identify safety hazards and contraband.
  • Performed counts to verify inmate presence and security status.
  • Documented incidents and generated detailed reports on rule violations.
  • Managed unit schedules to enhance operational efficiency.
  • Maintained keys, chemicals, doors, and locks in accordance with TDCJ policies and procedures.

Oversaw custody of female confines during Operation Lone Star, adhering to jail standards.

Law Librarian III

Texas Department of Criminal Justice
Edinburg, TX
02.2014 - 07.2023
  • Managed library operations ensuring compliance with access to courts policies and procedures.
  • Scheduled law library sessions, providing offenders access to courts and officials.
  • Facilitated court hearings and depositions for offenders.
  • Processed open records requests, consistently meeting deadlines for offenders and the public.
  • Notarized approved documents to support legal needs of offenders.
  • Maintained holdings list for essential publications and resources access.
  • Issued indigent supplies assisting offenders in need.
  • Supervised administration staff and law library correctional officers for Operation Lone Star.

Correctional Officer IV

Texas Department Of Criminal Justice
Edinburg, TX
01.2011 - 02.2014
  • Ensured compliance with TDCJ policies regarding recreation schedules and chemical management.
  • Maintained documentation for recreation department in accordance with audit standards.
  • Conducted tournaments for offenders to promote engagement and skill development.
  • Managed inventory of recreation supplies, ensuring availability of supplies in compliance with TDCJ policies and procedures.
  • Maintained cleanliness and upkeep of recreation yards to promote a safe environment.
  • Oversaw maintenance of recreation equipment, ensuring operational standards were consistently met.
  • Conducted regular inventories of recreation supplies for accurate tracking.
  • Streamlined documentation processes to improve efficiency and compliance in the recreation department.

Correctional Officer

Texas Department of Criminal Justice
Edinburg, TX
01.2004 - 01.2011
  • Supervised inmate activities to enforce regulations and maintain safety standards.
  • Conducted regular inspections of cell blocks/dormitories and common areas to identify hazards and contraband.
  • Performed counts to verify inmate presence and security status.
  • Documented incidents and generated detailed reports on rule violations.
  • Managed unit schedules to optimize operational efficiency.
  • Maintained keyed locks and chemicals in compliance with TDCJ policies.

Correctional Officer II

Texas Department Of Criminal Justice
Kennedy, TX
07.1999 - 01.2004
  • Supervised inmate activities, ensuring compliance with facility regulations and promoting a safe environment.
  • Enforced institutional rules to maintain order during daily operations, fostering a disciplined atmosphere among inmates.
  • Conducted regular safety inspections of cells and common areas, identifying potential hazards to enhance overall security.
  • Responded to emergencies, including fights, disturbances, and medical incidents.

Education

Associates of Healthcare Administration - Health Administration

Southern New Hampshire University
Hooksett, NH
06-2024

Skills

  • Facility inspections and compliance training
  • Inmate supervision and safety protocols
  • Operational efficiency and time management
  • Conflict resolution and de-escalation techniques
  • Staff scheduling and work coordination
  • Effective communication and interpersonal skills
  • Leadership development and professionalism
  • Emergency response planning
  • Community relations and cultural awareness
  • Problem solving and process improvement
  • Reporting and documentation skills
  • Public speaking and rule enforcement

Languages

Spanish
Professional

Timeline

Unit Readiness Officer/Senior Correctional Officer

Texas Department Of Criminal Justice
02.2026 - Current

Senior Correctional Officer

Texas Department of Criminal Justice
07.2023 - 07.2025

Law Librarian III

Texas Department of Criminal Justice
02.2014 - 07.2023

Correctional Officer IV

Texas Department Of Criminal Justice
01.2011 - 02.2014

Correctional Officer

Texas Department of Criminal Justice
01.2004 - 01.2011

Correctional Officer II

Texas Department Of Criminal Justice
07.1999 - 01.2004

Associates of Healthcare Administration - Health Administration

Southern New Hampshire University
Veronica Cruz