Veronica Dent
Barry,TX
Summary
Reliable employee seeking IT position. Offering excellent communication and good judgment. Detail-oriented professional looking to bring outstanding background and team-building skills to deadline-driven environment. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Versatile Medical Support Assistant with 15 years of experience. Highly motivated, Conscientious Healthcare professional committed to job at hand. Multitasks and prioritizes workloads with little or no supervision. Positive and upbeat with excellent communication skills. Results-driven and fast learner. Skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in IT.
Overview
21
21
years of professional experience
Work History
Medical Support Assistant (Clerk) All Clinics
Veterans Affairs, Healthcare Administration
Crandall, United States
01.2013 - 07.2021
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Entered information into computer databases using CPRS with zero errors.
- Verified accurate patient demographic and insurance information to enter into electronic medical system
- Obtained information by contacting appropriate personnel or patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill request to facilitate treatment
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.other physician instructions.
Compensation & Pension Case Manager (MAS)
Veterans Affairs Healthcare System
Dallas, TX
03.2011 - 02.2013
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day-day-day duties accurately and efficiently adhering to of the time sensitivness of returning C&P files back to Regional Office in Waco, Texas.
- Kept team on track being a good team player giving constructive feed as needed.
- Assisted veterans in preparing forms, documents and applications for benefits on a day-to-day basis
Ward Clerk (MAS) All Areas
Veterans Affairs Healthcare System
Dallas, TX
04.2005 - 03.2011
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Inpatient wards department.
- Managed incoming calls and directed to appropriate department.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks multitasking on a daily basis.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Provided information for patient admissions and discharges to foster timely processing.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
File Clerk (MAS)
Veterans Administration Healthcare System
Dallas, TX
09.2004 - 04.2005
- Examined, categorized and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained physical and computer-based filing systems.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Optimized information gathering and presentations with implementation of practical filing system.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Located missing file materials to help meet project deadlines and avoid lost man-hours.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Responded to internal and external requests for information.
Technical Support Assistant
Mountain View College (college Work Study Program)
Dallas, TX
08.2002 - 04.2005
- Assisted with replacement files to campus computer systems missing data, media files, and software components
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Played an vital role ensuring all faculty and staff computer systems were up and running efficiently by administering systems upgrades.
- Ghosted and configured necessary facility Dell computers.
- I assisted with administrative computer issue of all sort.
- Assisted with the installation of brand new systems to various institution department with MS Windows and Unix/Linux OS.
- Assisted with replacing hardware/software components as needed
Associate Systems Consultant
Temporary Agency Assignment
Los Colinas, Texas, United States
02.2003 - 09.2004
- Answered numerous incoming calls providing vital information in a pleasant friendly manner to clients pertaining to their individual need. I enhanced customer knowledge affording them the benefit to resolve technical issues by advising them how to use IT in order to meet their business objectives by troubleshooting each concern as needed.
- Consulted with clients to align future software developments with customer priorities.
- Discussed program modifications and changes and documented results of software research tools and applications.
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Worked in partnership with clients on daily basis managing relationships between clients and IT organizations to assure efficient communication between necessary parties occurred.
- Identified current and emerging business needs and evaluated alternative IT solutions using standard information systems methodologies and best practices
Education
Associate of Applied Science - Information Technology/Computer Networking Cert
MountainView College
Dallas, TX05.2005
Skills
- Patient Relations
- Reading Comprehension
- Call Transfers
- Answering Questions
- Attentive Listening
- Problem-Solving Skills
- Creative thinking
- Cognitive skills
- Prioritizing
- Teamwork
- Public Speaking
- Flexibility
- Teamwork
- Communication
- Time Management
- Leadership
- Personal skills
- People Oriented
Communication skills, in general, are important for any professional It includes written, verbal, and nonverbal communication However, one particularly important communication skill in today’s world is email Almost every profession requires some email correspondence Professionals as myself can craft clearly written, concise emails, using the appropriate format and tone for colleagues and employers alike
Open-Mindedness
- MS Excel
- Filters
- SQL
- NoSQL
- MySQL
- Quantitative Analysis
MS Word
MS PowerPoint
Timeline
Medical Support Assistant (Clerk) All Clinics
Veterans Affairs, Healthcare Administration
01.2013 - 07.2021
Compensation & Pension Case Manager (MAS)
Veterans Affairs Healthcare System
03.2011 - 02.2013
Ward Clerk (MAS) All Areas
Veterans Affairs Healthcare System
04.2005 - 03.2011
File Clerk (MAS)
Veterans Administration Healthcare System
09.2004 - 04.2005
Associate Systems Consultant
Temporary Agency Assignment
02.2003 - 09.2004
Technical Support Assistant
Mountain View College (college Work Study Program)
08.2002 - 04.2005
Associate of Applied Science - Information Technology/Computer Networking Cert
MountainView College
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