Amber Canales
Barry,TX
Summary
Dynamic insurance professional with a proven track record at Allstate, excelling in customer service and sales. Skilled in cross-selling and lead generation, I effectively built client relationships, enhancing loyalty and driving growth. Organized and efficient, I thrive in high-pressure environments, ensuring timely policy renewals and superior client satisfaction.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Allstate
02.2022 - 12.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Used online and offline marketing to generate leads, increase visibility and drive sales growth.
Customer Service Representative
Farm Bureau Insurance
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
Allstate
11.2019 - 01.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Cosmetic Manager
Bealls
06.2016 - 11.2019
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained accurate inventory and sales records for department.
Education
High School Diploma -
Corsicana High School
Corsicana, TXSkills
- Customer service
- Professionalism and ethics
- Quotes and sales
- Organized and efficient
- Fundraising expertise
- Multitasking and organization
Timeline
Insurance Agent
Allstate
02.2022 - 12.2024
Customer Service Representative
Farm Bureau Insurance
02.2021 - 02.2022
Insurance Agent
Allstate
11.2019 - 01.2021
Cosmetic Manager
Bealls
06.2016 - 11.2019
High School Diploma -
Corsicana High School
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