Veronica Diaz
El Paso,TX
Summary
Accomplished in enhancing customer satisfaction and streamlining transaction processes, I leveraged professionalism and bilingual capabilities to optimize service quality. Skilled in money handling and customer service, I consistently exceeded performance metrics, contributing to a significant improvement in client trust and operational efficiency.
Overview
20
20
years of professional experience
Work History
Bank Teller
First Savings Bank
03.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
Call Center Support Specialist
FULLBEAUTY Brands
03.2014 - 03.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Achieved high levels of customer satisfaction through empathetic communication and attention to detail in addressing their concerns.
- Provided exceptional customer service by patiently addressing concerns and clarifying information as needed.
- Ensured compliance with all regulatory requirements during daily tasks, maintaining the highest standards of ethical conduct and customer privacy.
- Reduced average call handling time with thorough training in company products and services.
- Maintained up-to-date knowledge of industry trends and emerging technologies to better serve customers'' needs.
- Managed high call volumes, consistently meeting or exceeding performance metrics for quality and productivity.
Bank Teller
Wells Fargo Bank, N.A.
09.2012 - 10.2013
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Cashier Supervisor
Target
09.2004 - 09.2012
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Education
Bowie High School
El Paso, TXSkills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Transaction Processing
- Transaction processing accuracy
- Exceptional customer service
- Bilingual in English and Spanish
- Customer Service-Oriented
Languages
English
Native or Bilingual
Timeline
Bank Teller
First Savings Bank
03.2021 - Current
Call Center Support Specialist
FULLBEAUTY Brands
03.2014 - 03.2021
Bank Teller
Wells Fargo Bank, N.A.
09.2012 - 10.2013
Cashier Supervisor
Target
09.2004 - 09.2012
Bowie High School
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