Veronica Diaz
Pomona,CA
Summary
Compassionate and dedicated professional with extensive experience in supervising and supporting individuals in a homeless shelter environment. Proven ability to manage day-to-day operations effectively, ensuring the safety and wellbeing of residents. Adept at crisis intervention, conflict resolution, and fostering a supportive community atmosphere. Committed to making a positive impact in the lives of individuals experiencing homelessness through empathetic and professional guidance..
Overview
7
7
years of professional experience
Work History
Caregiver
Dr. Samuel Nelson
03.2023 - 06.2024
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Case Manager at Emergency Intake Shelter
Team HOPE
05.2021 - 03.2022
- Conducted initial assessments to understand child's needs, background, and any immediate concerns. This includes gathering information on child’s health, psychological state, and any family connections.
- Coordinated with various agencies and service providers to ensure children receive appropriate healthcare, education, and legal assistance as needed.
- Conduct comprehensive background checks on all adults members of sponsor's household.
- Document child’s progress, well-being, reporting to appropriate authorities and agencies.
- Prepared to handle emergencies or crises that may arise, using de-escalation skills and emergency protocols.
Monitor
Volunteers of America
05.2017 - 05.2021
- Responsible for daily client attendance, as well as services provided
- Enroll/exit clients into homeless management information system
- Oversee privacy/confidentiality notification processes to meet regulatory guidelines
- Coordinates with case management to ensure HMIS intake requirements are met
- Monitored database reports to assure consistency with hardcopy records
- Assist with Coordinated Entry System assessments
- Coordinated reconstruction of site's administrative files and paperwork
- Verified participants information as well as daily services provided were accurately recorded.
Education
High School Diploma -
Garey High School
Pomona, CASkills
- Knowledge of harm reduction principles to minimize harm and promote safety
- Ability to establish trust and build rapport with clients while maintaining boundaries
- Empathy and active listening
- Basic First aide
- Cultural Sensitivity
- Proficient HMIS/CLARITY database
Timeline
Caregiver
Dr. Samuel Nelson
03.2023 - 06.2024
Case Manager at Emergency Intake Shelter
Team HOPE
05.2021 - 03.2022
Monitor
Volunteers of America
05.2017 - 05.2021
High School Diploma -
Garey High School
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