Veronica Diaz
New Britain,CT
Summary
Diligent Customer Service Representative with keen eye for detail and precision in data management tasks. Proven ability to maintain data accuracy and handle large volumes of information efficiently. Demonstrated expertise in utilizing office software and strong organizational skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Childcare Services Administrator
The Learning Garden Family Childcare
New Britain
05.2021 - Current
- Administrative duties such as registration and enrollment, bookkeeping, record keeping, attendance and scheduling.
- Entered data, generated reports, and produced tracking documents.
- Ensured consistent adherence to company protocols while providing exceptional customer experiences over the phone.
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Case Manager/ Home Visitor
Nurturing Families Network of Catholic Charities
Hartford, CT
01.2016 - 05.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Documented all interactions accurately in case files following agency protocols, ensuring data integrity for reporting purposes.
- Empowered parents as their child''s first teacher through coaching on age-appropriate activities that foster cognitive growth.
- Supported parents in developing skills for positive discipline and behavior management.
- Established trust with families by maintaining confidentiality and demonstrating cultural sensitivity during home visits.
Education
Associate of Science - Human Services
Goodwin College
East Hartford, CTSkills
- Customer service
- Database entry
- Documentation and recordkeeping
- Calendar management
- Data entry
- Microsoft office
- Call handling
Certification
- UCONN Family Development and Training Credential
- Parents As Teachers ( PAT) Training/ Home Visitor and Facilitator Training
- Positive Parenting ( Triple P) and Circle of Security ( COS) Facilitator and Training
Timeline
Childcare Services Administrator
The Learning Garden Family Childcare
05.2021 - Current
Case Manager/ Home Visitor
Nurturing Families Network of Catholic Charities
01.2016 - 05.2021
Associate of Science - Human Services
Goodwin College