Veronica Dominguez
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
El Paso, TX
08.2023 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Answered phone calls from customers promptly and courteously.
- Handled cash register operations accurately during peak times.
Cashier
AQJ Washes
El Paso, TX
12.2020 - 08.2023
- Developed and maintained a positive working relationship with customers
- Resolved and de-escalated issues to address customer concerns
- Delivered exceptional customer service at all points of contact
- Provided customers with product information and responded to inquiries courteously and promptly
- Enforced store safety and cleanliness standards, reducing hazards
- Followed safety standards for handling hazardous materials such as chemicals or cleaning products
- Managed large amounts of cash accurately during busy hours in a fast-paced environment
- Built and maintained positive working relationships with co-workers
- Directed patrons to the entrance of the wash station or guided vehicles onto the wheel track of automatic mechanisms
- Followed established procedures for prepping cars before entering the automated bay
- Provided customer service by answering questions about products and services offered at the car wash facility.
Customer Service Cashier
Jasons Deli
El Paso, TX
07.2019 - 12.2020
- Counted cash drawers at the beginning of shifts to verify correct amounts
- Performed store opening and closing duties as required
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Delivered food orders to customers' tables with carts or other delivery mechanism
- Efficiently managed time between taking orders, preparing food items and cleaning work areas
- Provided friendly reminders about special offers or discounts available at the restaurant.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX12-2024
Skills
- Customer Support
- Point of Sale Systems
- Team Collaboration
- Complex Problem-Solving
- Customer Complaint Resolution
- Safety Regulations
- Problem Resolution
- Customer Service
- POS System Operation
Languages
Spanish
Native/ Bilingual
Timeline
CUSTOMER SERVICE ASSOCIATE
HOME DEPOT
08.2023 - Current
Cashier
AQJ Washes
12.2020 - 08.2023
Customer Service Cashier
Jasons Deli
07.2019 - 12.2020
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
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